Darek Jackson

• Researching and verifying ownership documentation to ensure property is free from an legal encumbrances. Reviewing recorded documentation such as deeds, mortgages, subordinations, and tax information. Gathering all necessary documentation and organizing documents notating any outstanding taxes, liens, and easements. Providing organized package to legal counsel with detailed notes pertaining to the title search.

• Contacting employers to verify start date, job title, and employment status for borrowers applying for mortgage loan. Entering data into system for review verifying information is accurate and date compliant. Maintaing professional rapport with clients providing excellent client service.
• Maintained a 100% call score hitting all company metrics for 6 months and hitting daily production goals.

Taking inbound calls to assist borrowers with general questions about mortgage payments, loan transfers, and how to obtain payoffs and subordinations.

Transferring calls to appropriate parties to have needs resolved. Notating each call into the file entering all details discussed on the call within the two minute follow up time. Using time management to ensure daily production was met.

• Coordinated floor plan for seating guests. Taking orders over a multi-phone line. Making sure the orders are correct for the customer, and cashing them out. Training new employees on hosting and carry out.
• Serving tables, providing an exceptional dining experience. Taking guests orders, using POS system. Making sure fresh bread is always on the table, bringing food and drinks in a timely fashion. Keeping the table and surrounding area clean, and keeping a positive rapport with guests.
• Highest appetizer sales and alcohol sales on multiple occasions, and multiple regulars. Always put the customers needs first to give them the best dining experience.