Open To Work
Folahanmi Lawal
Business Management
Fort Worth,TX
Summary
Detail-oriented professional with exceptional communication skills and a proven ability to manage multiple tasks effectively in fast-paced environments. Proactive and goal-oriented, equipped with excellent time management and problem-solving abilities. Extensive experience in classroom instruction, student engagement, and curriculum implementation. Committed to leveraging strengths to foster a conducive learning environment that promotes student success. Demonstrates a strong understanding of classroom management and adaptability, ensuring responsiveness to diverse learning needs.
Overview
19
19
years of professional experience
Work History
Substitute Teacher
Fort Worth ISD
Fort Worth, TX
01.2024 - Current
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Monitored student behavior and engagement, addressing issues promptly to maintain classroom order.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Collaborated with fellow educators to share best practices and improve teaching strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teacher.
Virtual Customer Service Associate
Amazon
Seattle, WA
05.2021 - 03.2022
- Delivered World Class customer centric customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured timely resolution of technical issues faced by customers through effective troubleshooting techniques.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high call volumes while maintaining a professional and friendly demeanor towards customers.
- Learned other areas of the business and supported specialty departments as needed
- Ensured timely resolution of technical issues faced by customers through effective troubleshooting techniques.
- Maintained detailed records of customer interactions, ensuring proper follow-up actions were taken when needed.
Correctional Officer
Texas Department of Criminal Justice
Palestine, TX
02.2011 - 08.2011
- Conducted regular safety checks in designated areas to ensure a secure environment.
- Participated in training sessions focused on security procedures and communication skills.
- Provided leadership and technical guidance to other staff in complying with policies, procedures, rules, and regulations
- Assisted in emergency response procedures, maintaining compliance with established protocols.
- Engaged with offenders to promote positive behavior and conflict resolution techniques.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Certified Nurse Aide
Lone star Comprehensive Care
Grapevine, TX
05.2010 - 09.2010
- Provided professional companionship to adults and people with disabilities
- Provided appointment and medication reminders
- Assisted with walking (providing an arm for stabilization) and light exercises
- Reported any significant behavioral or health changes as needed
Quality Control Agent
New breed Reversed Logistic Center (TEMP)
Fort Worth, TX
03.2007 - 04.2009
- Performed inspections daily to monitor the quality of phones and accessories using Verizon’s product quality criteria
- Judged the nonconformance devices according to Verizon’s product criteria in order to avoid potential quality risk to market
- Reviewed technical documents and specifications to ensure alignment with company standards and regulatory requirements.
- Improved product quality by implementing rigorous testing protocols and documenting results.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
Client Care Specialist
The Company Of Rockhouse
Stephenville, TX
05.2022 - 2023
- **Client Care Specialist Experience Statements**
- Delivered personalized support to clients, ensuring their needs were met effectively.
- Coordinated appointment scheduling and follow-ups, enhancing client satisfaction and retention.
- Monitored client feedback to identify areas for service improvement and action plans.
- Educated clients on products and services, fostering informed decision-making and engagement.+
Education
Bachelor of Arts - Business Management
The University of Texas At Arlington
Arlington, TX2009
Associate in Arts - Business Administration
Tarrant County Community College
Fort Worth, TX2005
Skills
- Microsoft Office
- Customer Support
- Multi-Channel Communication
- Data processing
- Remote work Readiness
- Problem Resolution
- Customer Relationship Management
- High Volume Call Center
- Call Center
- Student Services
- Active Listening
- Cultural Awareness
Timeline
Substitute Teacher
Fort Worth ISD
01.2024 - Current
Client Care Specialist
The Company Of Rockhouse
05.2022 - 2023
Virtual Customer Service Associate
Amazon
05.2021 - 03.2022
Correctional Officer
Texas Department of Criminal Justice
02.2011 - 08.2011
Certified Nurse Aide
Lone star Comprehensive Care
05.2010 - 09.2010
Quality Control Agent
New breed Reversed Logistic Center (TEMP)
03.2007 - 04.2009
Bachelor of Arts - Business Management
The University of Texas At Arlington
Associate in Arts - Business Administration
Tarrant County Community College