Melissa Brady
Fall River,MA
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.
Overview
27
27
years of professional experience
Work History
Manager
CVS Health
Woonsocket, Rhode Island
05.2023 - Current
- Responsible for providing consultative services/guidance to newly implementing clients for the execution for all pre-implementation communications.
- Engage as the liaison between internal partners, clients, and various operational teams to collaborate, build rapport, establish relationships and set realistic expectations throughout implementation.
- Maintained team consistency by implementing and documenting standard processes.
Associate Manager
CVS Health
Woonsocket, RI
06.2020 - 05.2023
- Oversaw daily operations, maintenance and administration for the MCO Accordant print and email program.
- Collaborated with MCO Accordant team to successfully execute regularly scheduled mailings for multiple communication campaigns.
- Coordinated with business partners to assign proper procedures for project implementation and strategic aim.
- Handled complex problems and issues by understanding root cause of issue and implementing solutions.
- Led and coached team of three by delivering constructive feedback to promote better productivity and build their skill-sets.
- On-boarded and coordinated training of new analysts.
- Partnered with print vendor across multiple initiatives to align development timelines, plan testing and facilitate new implementations monthly.
Operations Manager
CVS Health
Woonsocket, RI
11.2019 - 06.2020
- Ownership and management of the HSA Medication Adherence Offering and associated call center with creation of staffing model to determine hours needed weekly/monthly to complete campaigns
- Monitored live campaigns to optimize staffing and scheduling models.
- Coordinated with Retail Pharmacy District Leaders to onboard and credential pharmacy technicians for the HSA call center.
- Facilitated hands-on testing at the call center site to validate full configuration completion.
- Cultivated strong partnerships with HSA Operations Affiliate Relations and Clinical team through consistent communication on accounts.
- Fostered strong relationships within the HSA Operations Affiliate Relations and Clinical team by maintaining communication on their accounts and slotted campaigns.
Senior Business Associate
UsTrendy, Inc
Boston, MA
03.2016 - 11.2019
- Coordinated client/ vendor communications for online orders.
- Updated inventory levels for company website.
- Processed payments to vendors for orders processed.
- Oversaw bookkeeping and financial functions, including producing financial reports daily.
- Applied consistent risk analysis, mitigation and management principles and practices throughout organization to support team and enterprise objectives.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Achieved cost-savings by developing functional solutions for any online platform issues.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Project Manager
Productivity Dynamics
Boston, MA
06.2015 - 11.2019
- Coordinated project communications with Asia-Pacific, Americas and Europe clients.
- Maintained multiple project job listings for internal project status.
- Calculated Excel spreadsheet formulas to track the progress of each project.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Outlined work plans, assessed resources and determined timelines for projects.
- Provided updates and managed inquiries for delivery of quality products and services.
Advancement Coordinator
Our Lady of Mount Carmel School
Bristol, RI
09.2011 - 11.2019
- Developed marketing campaigns for reaching prospective student base.
- Managed development of advertising content.
- Planned and executed yearly initiatives to ensure achievement of $20,000 fundraising goals.
- Produced compelling communication materials for public relations efforts.
- Built and maintained school image, brand and identity.
- Worked closely with team members to deliver fundraising requirements, develop solutions and meet deadlines.
Independent Sales Consultant
Pampered Chef
Fall River, MA
01.2009 - 11.2019
- Achieved career sales of over $100,000.
- Organized and facilitated group demonstrations (average of 25 people).
- Managed process and accounts receivable for over 35 shows/year.
- Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
- Targeted sales communications and marketing to customers via social media.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Office Manager
Oggi Photo
Bristol, RI
04.1998 - 06.2015
- Coordinated all facets of wedding deliverables from preliminary booking and delivery of product to final wedding album.
- Responsible for proactive marketing of studio services including updating social media sites, presentations and brochures.
- Processed accounts receivable and payroll.
- Catalog/ Backup/ Archive digital media by event or project.
- Identified ineffective workflow processes and implemented solutions to improve productivity and personnel performance.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Education
Bachelor of Science - Interior Design
Drexel University
1991
Timeline
Manager
CVS Health
05.2023 - Current
Associate Manager
CVS Health
06.2020 - 05.2023
Operations Manager
CVS Health
11.2019 - 06.2020
Senior Business Associate
UsTrendy, Inc
03.2016 - 11.2019
Project Manager
Productivity Dynamics
06.2015 - 11.2019
Advancement Coordinator
Our Lady of Mount Carmel School
09.2011 - 11.2019
Independent Sales Consultant
Pampered Chef
01.2009 - 11.2019
Office Manager
Oggi Photo
04.1998 - 06.2015
Bachelor of Science - Interior Design
Drexel University
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