Melissa Brewer
Richmond,IL
Summary
To find a position where I can maximize my inter-personal skills for long term career growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Famous Footwear
McHenry, IL
03.2014 - Current
- Ensured thorough inspection of both sales floor and stockroom areas.
- Responsible for managing and guaranteeing the timely delivery of bank deposits
- Ensuring the bank registers are filled for the morning opening and closing.
- Utilized strong interpersonal skills to provide exceptional customer service and resolve issues efficiently.
- Quick learner with the ability to adapt.
- Handled incoming calls and responded to emails promptly
- Kept track of and implemented necessary price updates.
- Coordinate product promotions and seasonal flips for enhanced marketing efforts.
- Maintained efficient processes for receiving, verifying, and stocking new inventory.
- Ensured efficient handling of customer returns and exchanges.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Front End Supervisor (Guest Service Attendant)
Target
Gurnee, IL
11.2017 - 01.2018
- Managed the Front End Supervisor role with a focus on ensuring adequate register coverage through efficient scheduling and organization of daily breaks.
- Reviewed and responded to e-mails as necessary.
- Consistently exceeds guest expectations and supports team in addressing questions and concerns
- Delivered exceptional service to all guests, consistently ensuring their satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated a welcoming and helpful attitude towards guests and team members
- Quick learner with the ability to adapt to ever-evolving technology needs.
- Maintained consistently organized and clutter-free front end
- Performed evening closure procedures for registers, involving shutting down and replenishing them for the opening team
- Communicated end-of-day/night summary to team/team leads and security via a closing email
- Resolved any problems and accomplished team goals throughout the day.
Education
High School Degree -
Grant Community High School
Fox Lake, IL06.2010
Skills
- Product and service knowledge
- Employee Scheduling
- Staff Training and Development
- Retail Operations
- Staff Supervision
- Customer Relationship Management (CRM)
- Operations Management
References
References are available on request.
Hobbies and Interests
Spending time with my family, friends, and last but certainly not least my dog. Reading good books. Outdoor activities including boating, fishing, and going to the dog park.
Timeline
Front End Supervisor (Guest Service Attendant)
Target
11.2017 - 01.2018
Assistant Manager
Famous Footwear
03.2014 - Current
High School Degree -
Grant Community High School