Melissa Brewer
N Chas,SC
Summary
Accomplished Certified Medical Assistant with a proven track record at Sweetgrass Pediatrics, enhancing patient satisfaction and streamlining clinic operations. Skilled in HIPAA compliance and patient care, demonstrated through effective communication and meticulous attention to detail. Achieved significant reductions in patient wait times by optimizing scheduling and examination processes.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Reliable Medical Support professional with 20 years of experience in a medical environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CMA
MUSC
09.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
CMA
Palmetto Primary Care
06.2015 - 09.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Certified Medical Assistant
Sweetgrass Pediatrics
05.2004 - 06.2015
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Addressed concerns raised by patients or their families promptly, demonstrating empathy while providing accurate information.
- Provided comprehensive administrative support through efficient management of front desk duties such as greeting visitors, answering phone calls, and directing inquiries appropriately.
- Assisted in revenue growth by verifying insurance eligibility, collecting co-payments, and reconciling daily financial transactions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
No Degree - Certified Medical Assisant
Trident Technical College
Charleston, SC05-2004
Skills
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Specimens collection and processing
- Medication administration
- Clinical documentation
- Patient care
- Electronic health records
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Worked with staff and upper management to reduce supply cost. Changed Pars in each pod to save on our yearly cost.
Certification
- AAMA Certified Infection Control Certificate- American Association of Medical Assistants.
- Basic Life Support (BLS) - American Heart Association.
Timeline
CMA
MUSC
09.2017 - Current
CMA
Palmetto Primary Care
06.2015 - 09.2017
Certified Medical Assistant
Sweetgrass Pediatrics
05.2004 - 06.2015
No Degree - Certified Medical Assisant
Trident Technical College
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