Melissa Brink
Work Preference
Work Type
Minimum Desired Compensation
Supports case operations by managing relationships across clients, families, and professionals with professionalism.
Provides friendly, thorough customer service while supporting case needs and keeping communication clear.
Uses problem-solving and conflict-resolution skills to support teamwork, build partnerships with public organizations and businesses, and protect confidential or sensitive information.
Brings strong written and verbal communication skills.
Works well independently or within team settings.
Uses strong problem-solving, time management, and organizational skills, along with excellent customer service and phone skills.
Skills summary.
Takes proactive approach to problem solving with creative thinking.
Contributes reliably to team efforts and works effectively with little or no supervision or in group settings.
Communicates persuasively with strong listening and writing skills.
Work History
Applied Behavior Analysis Technician
3 Months- 1:1 working with a child with autism, adhd, non verbal, inhome, tracking behavahal daily data, behavioral analysis, following care plans, problem solving, using Microsoft Word and Microsoft Excel. establishing acceptable boundaries, Supervision, Redirecting, teaching techniques and using an online platform.
Costumer Service Representative
1 Year- Supervisor, Answering Phone Calls, Sales, Scheduling Call Backs, Verifying all the information was correct, Follow up Phone Calls, Collections, Payment Plans, Making sure costumer's were happy and had all their questions answered.
Direct Support Professional (DSP)
4 Years 8 Months- Supervision, Community Out Based 1:1 with a developmental disability person. Crisis Management, Medication Administration, CPR, Care Plans, Hippa, DDD, Microsoft Word, Life Coach, Behavioral Therapist, RBT