Patricia Touray
Salem,OR
Summary
Dedicated professional with extensive experience in customer service and transaction processing. Proven ability to build relationships and ensure compliance, contributing to enhanced client satisfaction and operational efficiency. Results-driven banking manager with a strong background in transaction processing and compliance. Expertise in fostering customer relationships and enhancing team collaboration to drive service excellence and operational integrity. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
23
23
years of professional experience
Work History
Manager
US Bank
Salem, Oregon
06.2018 - Current
- Processed customer transactions, including deposits, withdrawals, and loan payments, with accuracy and efficiency.
- Assisted customers with account inquiries and service requests to enhance satisfaction.
- Maintained clean and organized teller workstation to promote professionalism.
- Ensured compliance with banking regulations and policies during all transactions.
- Assisted team in daily operations and maintained workflow efficiency.
- Coordinated schedules and ensured timely project completion.
- Managed documentation and maintained accurate records for projects.
- Engaged with team members to foster a positive work environment.
- Assisted clients with account inquiries and transaction requests.
- Processed loan applications and guided clients through approval steps.
- Managed daily cash transactions and maintained accurate records.
- Educated customers on banking products and services available.
- Conducted needs assessments to provide tailored financial solutions.
- Collaborated with team members to enhance customer service experience.
- Monitored account activity for fraud prevention and risk management.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Followed operational standards, promoting security, risk management and compliance.
Personal Banker and Teller
Bank of America
Salem, Oregon
01.2004 - 09.2017
- Processed customer transactions, including deposits and withdrawals, with accuracy and efficiency.
- Assisted customers with inquiries regarding accounts and banking products.
- Maintained security and accuracy in cash handling procedures.
- Collaborated with team members to enhance overall customer service experiences.
- Balanced cash drawers daily to ensure financial integrity.
- Monitored and reported suspicious activities to management for investigation.
- Engaged in ongoing training to elevate operational knowledge and skills.
- Verified customer identification in compliance with regulatory requirements.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Processed wire transfers for customers both domestically and internationally.
Education
Associate of Arts -
Cheneketa Community College
Salem, Or06-2014
Skills
- Customer service and support
- Account management
- Compliance and adherence
- Transaction processing
- Risk management
- Relationship management
- Customer relationship management
- Team collaboration
- Effective communication
- Issue resolution
- Clear communication
- Policy implementation
- Data analysis
- Financial management
- Policy and procedure development
Timeline
Manager
US Bank
06.2018 - Current
Personal Banker and Teller
Bank of America
01.2004 - 09.2017
Associate of Arts -
Cheneketa Community College