Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Brumbach

Gresham,OR

Summary

Positive, energetic, hardworking individual with strong verbal communication skills and over eight years of customer service experience working in a fast-paced environment, both independently and as a member of a team.

Overview

16
16
years of professional experience
1
1
Certification

Work History

FC Associate

Amazon
12.2019 - 08.2023
    • Followed procedures at all times for personal and team safety.
    • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
    • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
    • Maintained compliance with company safety policies and called violations to attention of management.

Inside Electrician Apprentice

EC Company
11.2018 - 11.2019
    • Pulled wire through conduits and through holes in walls and floors.
    • Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
    • Organized materials and tools in to maintain clean and neat work areas.
    • Understood and used proper tools and equipment to install and maintain electrical systems.

Housekeeper

McMenamins Edgefield
08.2017 - 05.2018
    • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
    • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
    • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
    • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
    • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Client Financial Services Coordinator

Banfield Pet Hospital
05.2014 - 06.2017
  • Assisted clients via inbound and outbound calls.
  • Utilized Microsoft Word, Excel, Outlook, and company software programs to process payments in order to minimize loss to company.
  • Secured payments on accounts in collections by negotiating with clients, actively listening, and answering inquiries.
  • Provided outstanding customer service by being positing and professional.
  • Assisted Team Lead with administrative tasks: sent faxes, responded to customer escalations.

Senior Risk Representative

Capital One/HSBC Card Services
06.2007 - 01.2013
  • Controlled collection calls on delinquent credit card accounts with confidence.
  • Treated customers with dignity and respect while securing payments arrangements.
  • Provided outstanding customer service by being prepared, professional, and positive.
  • Followed policies and procedures at all times.

Education

Trades And Apprenticeship Career Class - Pre-Apprenticeship Program

Oregon Tradeswomen
Portland
11.2017

Certificate - Dental Assistant

Concorde Career College
Portland, OR
07.2005

High School Diploma -

Baker High School
Baker City, OR
06.1994

Skills

    • Friendly and Courteous
    • Detail Oriented
    • Issue Resolution
      • Flexible Schedule
      • Physical Stamina
      • Pallet Jack Proficiency

Certification

National Career Readiness Certificate - Gold

Timeline

FC Associate

Amazon
12.2019 - 08.2023

Inside Electrician Apprentice

EC Company
11.2018 - 11.2019

Housekeeper

McMenamins Edgefield
08.2017 - 05.2018

Client Financial Services Coordinator

Banfield Pet Hospital
05.2014 - 06.2017

Senior Risk Representative

Capital One/HSBC Card Services
06.2007 - 01.2013

Trades And Apprenticeship Career Class - Pre-Apprenticeship Program

Oregon Tradeswomen

Certificate - Dental Assistant

Concorde Career College

High School Diploma -

Baker High School

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Melissa Brumbach