TIFFANI R. BURGESS
Tallahassee,FL
Summary
Strong and experienced business professional with over 10 years of office and management experience. Experienced in establishing and maintaining highly complex projects, and committed to fostering mutual trust, respect, and cooperation among team members within an organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fulfillment Center (FC) Associate Level I
Amazon
09.2023 - Current
- Complete customers' orders while focusing on customer experience, quality, safety, and productivity
- Understand aspects of production; adhere to strict safety, quality and production standards; and demonstrate positive work attitude.
- Followed procedures at all times for personal and team safety.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Kept work areas neat, clean and free from debris.
Contracting and Servicing Specialist
Provider Network Solutions
11.2022 - 07.2023
- Managed physician contracting and network development functions for developing, executing, and maintaining a provider network strategy statewide
- Worked in concert with medical management and the Provider Servicing Department in developing actions to meet market growth and medical cost targets.
Director of Professional Development • Chapter Relations /Education Manager
Florida Assisted Living Association
10.2019 - 05.2022
- Developed, coordinated, and conducted training, development, and organizational development programs
- Served as the staff liaison for Chapter Chairs, faculty, and education-related committees and work groups.
Administrative Assistant • Health Care and Facilities Consultant
Agency for Health Care Administration
10.2013 - 05.2019
- Assisted the agency's general counsel in gathering documented facts pertaining to area assigned specific providers noncompliance licensure activities
- Oversaw the day-to-day organizational and administrative tasks within the Assisted Living Facilities Unit.
Education
Master of Business Administration - Health Service Management
Keiser University
03.2013
Bachelor of Arts - Health Science
Florida A&M University
12.2009
Skills
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Order Picking
- Stock replenishment
- Shipping procedures
- Teamwork and Collaboration
- Willing to Learn
- Customer Service
- Team Leadership
- Friendly and Courteous
- Excellent Communication
- Detail Oriented
- Issue Resolution
- Flexible Schedule
- Fulfillment Processing
- Safety Regulations Adherence
- Sorting and Organizing
- Inventory Auditing
- Pulling and Preparing Orders
- Relationship Building
- Merchandise Inspections
- Order Processing
- Product Packaging
- Correct labeling
- Staff Scheduling
- Schedule Coordination
- Order execution
- Order Accuracy
- Attention to Detail
- Time Management
- Quick Learner
- Critical Thinking
- Decision-Making
- Motivated Team Player
- Safety processes and procedures
- Staff Training
- Packing and shipping
- Customer Relationships
- Quality Control
- Dependable and reliable
- Order Fulfillment
Certification
SL3388268, Florida, Real Estate Broker
Knowledge Skills Abilities
- Microsoft Office and Adobe Pro
- Negotiation
- Healthcare Regulation
- Project Management
- Strategic Planning
- Data Analysis
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Fulfillment Center (FC) Associate Level I
Amazon
09.2023 - Current
Contracting and Servicing Specialist
Provider Network Solutions
11.2022 - 07.2023
Director of Professional Development • Chapter Relations /Education Manager
Florida Assisted Living Association
10.2019 - 05.2022
Administrative Assistant • Health Care and Facilities Consultant
Agency for Health Care Administration
10.2013 - 05.2019
Master of Business Administration - Health Service Management
Keiser University
Bachelor of Arts - Health Science
Florida A&M University