Summary
Overview
Work History
Education
Skills
Certification
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Victoria Yates

Middle River,MD

Summary

Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours. Results-driven associate with a solid background in diverse delivery station roles, focused on enhancing customer experiences and operational productivity. Skilled in executing tasks swiftly and accurately, contributing to overall team success. Acknowledged for a strong work ethic and ability to thrive in challenging situations.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

FC Associate Level III – Driver Trainer

Amazon Logistics
11.2019 - Current
  • Organized and executed comprehensive orientation, training, and onboarding procedures for newly hired Delivery Associates.
  • Organized and autonomously facilitated training sessions with a focus on hands-on methodologies for training modules.
  • Led daily training programs for more than 10 individuals, featuring in-station classes alongside delivery van obstacle course drills.
  • Collaborated with Operations Managers, Delivery Service Partners, Dispatchers, and Area Managers to facilitate and measure Delivery Associate training activities.
  • Collaborated with Delivery Service Partners to monitor training performance, pinpointing retraining opportunities and process enhancements.
  • Owned execution of the Driver Training program, with support as needed.
  • Specialized in DOT/EDV/CDV certification, guiding delivery associates and other trainers throughout AMZL/AMXL/MMRO & RSR network.
  • Enhanced safety standards through vehicle operations, launchpad protocols, and techniques for safe transit.
  • Assisted in the launch of the Integrated Last Mile Delivery Academy at DLD1 and participated in Project Reconnect.
  • Enhanced training guidelines through process improvements for slip-trip and fall training, egress, package seek, and virtual reality training.
  • Conduct administrative operations to record and assess Delivery Associates' performance for submission to DSPs.
  • Executed comprehensive analysis of delivery associate profiles to direct DSPs on effective procedures and communications for resolving issues related to individual associates.

UTR-Sort Associate

Amazon Logistics
2019 - Current
  • Supported managers in optimizing lane operations during picking processes.
  • Resolved package issues through application of correct placement techniques in designated lanes, re-packaging of damaged boxes, and compliance with disposal protocols.
  • Facilitated training for new sort associates in stowing, picking, diverting, inducting, and problem-solving.
  • Partnered with Operations Managers to meet goals related to sorting, picking/staging, and factory resets.
  • Conducted safety inspections of workplace, identified hazards and provided corrective action recommendations.
  • Followed safety protocols to minimize workplace hazards effectively.

Crew Member (Multiple Positions)

McDonald’s
Baltimore
09.2017 - 12.2018
  • Provided customer service in multiple positions.
  • Trained new crew members in various roles.

Patient Coordinator

Adventure Dental
11.2014 - 02.2016
  • Handled incoming calls and organized patient referral processes.
  • Scheduled appointments and processed claims.
  • Contributed to outreach initiatives
  • Communicated with insurance companies for verification and coordination.
  • Completed multiple OSHA trainings, including Bloodborne Pathogens, Infectious Diseases, and Hazardous Materials.

Administrative Assistant

Gold Abstracts, Inc.
Baltimore
09.2013 - 04.2014
  • Answered phones and coordinated work requests with vendors.
  • Prepared real estate title requests and retrieved documents from county government sites.
  • Managed office tasks including faxing, filing, emailing, scanning, and ordering supplies.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Education

Diploma -

Chesapeake Senior High School
Essex
01.2012

Skills

  • Patterson Eaglesoft
  • Effective communication
  • Warehouse safety
  • Safety compliance
  • Patterson dolphin
  • Microsoft Office Suite
  • Quip
  • Multi-line switchboard
  • Referral coordination
  • Ability to handle multiple projects and deadlines
  • Track training performance
  • Manage sessions using the assignment of Knets/Learn
  • Multifunction office copier
  • Safety inspections

Certification

  • CDV/EDV Certified
  • DOT Certified
  • CPR Certified

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Timeline

FC Associate Level III – Driver Trainer

Amazon Logistics
11.2019 - Current

Crew Member (Multiple Positions)

McDonald’s
09.2017 - 12.2018

Patient Coordinator

Adventure Dental
11.2014 - 02.2016

Administrative Assistant

Gold Abstracts, Inc.
09.2013 - 04.2014

UTR-Sort Associate

Amazon Logistics
2019 - Current

Diploma -

Chesapeake Senior High School
Victoria Yates