Victoria Yates
Middle River,MD
Summary
Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours. Results-driven associate with a solid background in diverse delivery station roles, focused on enhancing customer experiences and operational productivity. Skilled in executing tasks swiftly and accurately, contributing to overall team success. Acknowledged for a strong work ethic and ability to thrive in challenging situations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
FC Associate Level III – Driver Trainer
Amazon Logistics
11.2019 - Current
- Organized and executed comprehensive orientation, training, and onboarding procedures for newly hired Delivery Associates.
- Organized and autonomously facilitated training sessions with a focus on hands-on methodologies for training modules.
- Led daily training programs for more than 10 individuals, featuring in-station classes alongside delivery van obstacle course drills.
- Collaborated with Operations Managers, Delivery Service Partners, Dispatchers, and Area Managers to facilitate and measure Delivery Associate training activities.
- Collaborated with Delivery Service Partners to monitor training performance, pinpointing retraining opportunities and process enhancements.
- Owned execution of the Driver Training program, with support as needed.
- Specialized in DOT/EDV/CDV certification, guiding delivery associates and other trainers throughout AMZL/AMXL/MMRO & RSR network.
- Enhanced safety standards through vehicle operations, launchpad protocols, and techniques for safe transit.
- Assisted in the launch of the Integrated Last Mile Delivery Academy at DLD1 and participated in Project Reconnect.
- Enhanced training guidelines through process improvements for slip-trip and fall training, egress, package seek, and virtual reality training.
- Conduct administrative operations to record and assess Delivery Associates' performance for submission to DSPs.
- Executed comprehensive analysis of delivery associate profiles to direct DSPs on effective procedures and communications for resolving issues related to individual associates.
UTR-Sort Associate
Amazon Logistics
2019 - Current
- Supported managers in optimizing lane operations during picking processes.
- Resolved package issues through application of correct placement techniques in designated lanes, re-packaging of damaged boxes, and compliance with disposal protocols.
- Facilitated training for new sort associates in stowing, picking, diverting, inducting, and problem-solving.
- Partnered with Operations Managers to meet goals related to sorting, picking/staging, and factory resets.
- Conducted safety inspections of workplace, identified hazards and provided corrective action recommendations.
- Followed safety protocols to minimize workplace hazards effectively.
Crew Member (Multiple Positions)
McDonald’s
Baltimore
09.2017 - 12.2018
- Provided customer service in multiple positions.
- Trained new crew members in various roles.
Patient Coordinator
Adventure Dental
11.2014 - 02.2016
- Handled incoming calls and organized patient referral processes.
- Scheduled appointments and processed claims.
- Contributed to outreach initiatives
- Communicated with insurance companies for verification and coordination.
- Completed multiple OSHA trainings, including Bloodborne Pathogens, Infectious Diseases, and Hazardous Materials.
Administrative Assistant
Gold Abstracts, Inc.
Baltimore
09.2013 - 04.2014
- Answered phones and coordinated work requests with vendors.
- Prepared real estate title requests and retrieved documents from county government sites.
- Managed office tasks including faxing, filing, emailing, scanning, and ordering supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Diploma -
Chesapeake Senior High School
Essex01.2012
Skills
- Patterson Eaglesoft
- Effective communication
- Warehouse safety
- Safety compliance
- Patterson dolphin
- Microsoft Office Suite
- Quip
- Multi-line switchboard
- Referral coordination
- Ability to handle multiple projects and deadlines
- Track training performance
- Manage sessions using the assignment of Knets/Learn
- Multifunction office copier
- Safety inspections
Certification
- CDV/EDV Certified
- DOT Certified
- CPR Certified
Login
yatesv
Timeline
FC Associate Level III – Driver Trainer
Amazon Logistics
11.2019 - Current
Crew Member (Multiple Positions)
McDonald’s
09.2017 - 12.2018
Patient Coordinator
Adventure Dental
11.2014 - 02.2016
Administrative Assistant
Gold Abstracts, Inc.
09.2013 - 04.2014
UTR-Sort Associate
Amazon Logistics
2019 - Current
Diploma -
Chesapeake Senior High School