Melissa Bryant
Fayetteville,NC
Summary
Dynamic and self-motivated professional with extensive experience in healthcare management, non-profit administration, human resources, and internal auditing. Proven ability to drive operational efficiency and enhance organizational performance through strategic financial oversight. Eager to leverage a diverse skill set in a challenging role focused on financial operations, contributing to organizational success while ensuring compliance and best practices. Committed to fostering collaborative environments that promote growth and innovation.
Knowledgeable Care Manager with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.
Overview
11
11
years of professional experience
Work History
Care Manager I Non Waiver
Alliance Health
06.2024 - Current
- Achieved enhanced accessibility to care for 75 individuals through effective management of a diverse caseload. Drove whole-person care strategies for clients with special needs utilizing a hybrid approach. Secured connections to physical and behavioral health services for members. Streamlined referral processes to support member needs. Maintained thorough documentation of all member interactions. Completed extensive 1915i and relevant assessments to inform care. Facilitated effective communication through phone, virtual, and in-person meetings with members and their treatment teams. Linked members with vital resources by navigating both internal and external systems.
Executive Director
Soltys Place
03.2022 - 05.2024
- Achieved smooth operations of adult day care and adult day health program, with a census of 20-40 enrollees, while enhancing participant experiences. Delivered effective training programs for staff, leading to higher service quality. Managed emergency and incident responses, ensuring participant safety and well-being. Completed various operational reports that contributed to strategic planning. Supported the creation of an annual budget that aligned with organizational goals. Oversaw financial transactions, enhancing fiscal responsibility. Streamlined invoicing processes to ensure prompt billing. Facilitated timely vendor payments, strengthening partnerships. Maintained documentation control aligned with state standards, promoting efficient operations. Designed daily programming schedules, ensuring seamless execution of activities. Led a small team of staff members, 6-10 individuals, fostering a collaborative environment. Administered recruitment and orientation processes, improving team dynamics. Provided direct care support to participants and families, enhancing overall service delivery. Coordinated impactful special events and activities, boosting marketing efforts and participant engagement. Achieved compliance with licensure requirements, reinforcing operational standards.
Branch Manager
All Ways Caring Homecare
11.2021 - 02.2022
- Accountable for the overall operation of the branch. In the area of administration and finance, analyze statements, and managed operating expenses. In the area of service management, monitored a team of staff in providing quality services. Additionally, developed and maintained relationships with referral partners, payor sources, and other relevant community contacts. In the area of sales and marketing, partook in promotional events and worked towards pre-determined goals and metrics. In the area of talent management, selected, trained, and supervised staff.
Director of Operations
Adult Life Programs Inc.
03.2021 - 11.2021
- Supervised staff to promote adherence to regulatory and accreditation standards. Managed staffing levels at three centers, including one adult day health and two adult day care facilities. Oversaw attendance and billing processes executed by center personnel. Monitored operations to uphold legal and ethical guidelines. Provided guidance on all center activities, including transportation and service delivery. Reviewed documentation for compliance and offered training and support to staff. Conducted staff supervision, including performance evaluations and analysis of center operations. Ensured compliance with licensing requirements. Performed systematic internal audits of documentation for participant and employee records. Prepared for external audits from governing agencies. Supported the business manager in billing and funding tasks. Coordinated with managed care organizations and care coordinators as necessary. Assisted executive director with funding request presentations. Compiled quarterly incident reports for analysis. Provided assistance in public relations and grant management as needed. Facilitated annual data collection and analysis activities. Acted in place of executive director when required. Served as interim executive director for several weeks in April 2021.
Quality Assurance Specialist
Adult Life Programs Inc.
12.2020 - 03.2021
- Oversaw adherence to CACFP standards and requirements, with enrollments of 100+ individuals. Conducted continuous training sessions on CACFP policies and procedures. Partnered with staff to implement CACFP practices, fostering understanding and consistency. Facilitated billing tasks in collaboration with administrative and business staff. Guided staff on best practices for clinical documentation. Executed regular internal audits of documentation related to participants and employees. Assembled documentation for external audits conducted by regulatory bodies. Assisted business manager in managing billing and funding processes, providing backup support as required. Collaborated with MCOS and care coordinators to ensure compliance and communication. Supported executive director in preparations for CARF-related initiatives.
Behavioral Health Coordinator
Adult Life Programs Inc.
08.2018 - 12.2020
- Oversaw clinical management of participant plans/records of a caseload between 40-60 participants. Assisted with the implementation of daily operation of Adult Day Care, Innovations, DA and PSR programming. Provided supportive counseling to both individual and group participants as needed to ensure the participants receive clarification of their goals or program policies for a beneficial outcome. Completed IRIS and/or incident reports on clients as needed. Coordinated with MCO’s and Care Coordinators as needed. Assisted with admission of clients. Monitored client’s activities both inside and outside of the building for health and safety. Assisted with implementing therapeutic programming. Empowered other staff members to assist with activities to encourage teamwork. Directed and demonstrated retention of self-respect, personal dignity, and physical safety of each participant.
Clinical Counselor
Stepping Stone of Boone
12.2017 - 08.2018
- Oversaw a diverse case load of around 40 clients, delivering supportive counseling to foster client progress. Collaborated effectively with the treatment team to devise and implement best practices for client care. Authored comprehensive treatment plans and maintained critical documentation to enhance treatment efficacy.
Day Services Manager
Adult Life Programs Inc.
05.2017 - 12.2017
- Oversaw a team of 4 staff members and conducted monthly meetings to promote teamwork and operational efficiency. Directed daily operations of the center, focusing on billing processes and compliance with DHHS licensure requirements. Carried a caseload of around 30 clients in the psychosocial rehabilitation program, while being the only Qualified Professional on the team. Established strategic alliances with hospitals, discharge planners, and social workers for effective client referrals. Collaborated with healthcare professionals and community resources to address participant needs.
Community Support Specialist
Adult Life Programs Inc.
05.2015 - 05.2017
- Assisted in writing progress notes and developing treatment plan goals while providing supportive counseling for clients. Coordinated care as needed and facilitated meaningful, goal-oriented activities during training as a QP.
Education
Master of Business Administration - Public Health Administration
University of North Carolina At Pembroke
Pembroke, NC08-2021
Bachelor of Arts - Human And Community Services
Lenoir-Rhyne University
Hickory05-2015
Associate in Arts - College Transfer
Caldwell Community College & Technical Institute
Hudson, NC05-2013
High School Diploma -
Caldwell Early College High School
Hudson, NC05-2013
Skills
- Person-Centered Thinking and Planning
- Care assessments and planning
- Service coordination
- Medical chart documentation
- Referral management
- Care oversight
- Care transitions
- Healthcare
- HIPAA guidelines
- Multidisciplinary team collaboration
- Performance metrics
- Program management
- Quality assurance
- Business management
- Customer service
Timeline
Care Manager I Non Waiver
Alliance Health
06.2024 - Current
Executive Director
Soltys Place
03.2022 - 05.2024
Branch Manager
All Ways Caring Homecare
11.2021 - 02.2022
Director of Operations
Adult Life Programs Inc.
03.2021 - 11.2021
Quality Assurance Specialist
Adult Life Programs Inc.
12.2020 - 03.2021
Behavioral Health Coordinator
Adult Life Programs Inc.
08.2018 - 12.2020
Clinical Counselor
Stepping Stone of Boone
12.2017 - 08.2018
Day Services Manager
Adult Life Programs Inc.
05.2017 - 12.2017
Community Support Specialist
Adult Life Programs Inc.
05.2015 - 05.2017
Master of Business Administration - Public Health Administration
University of North Carolina At Pembroke
Bachelor of Arts - Human And Community Services
Lenoir-Rhyne University
Associate in Arts - College Transfer
Caldwell Community College & Technical Institute
High School Diploma -
Caldwell Early College High School