Melissa Buie
Chiefland,USA
Summary
Administrative professional with robust background in managing virtual office tasks and supporting executive teams. Demonstrated history of enhancing workflow efficiency through meticulous planning and organization. Known for fostering team collaboration and consistently achieving high-impact results. Competent in using various software tools and displaying adaptability to changing needs.
Overview
4
4
years of professional experience
Work History
Virtual Administrative Assistant
One Heartt, Inc
08.2023 - Current
- Managed 5 calendars, answered calls, and verified client's insurance.
- Scheduled appointments and ensured accurate documentation.
Customer Service Representative
ModSquad
08.2022 - 07.2025
- Provided support via phone, chat, and email; resolved 10+ inquiries/hour.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Receptionist
Sirata Beach Resort
04.2023 - 10.2023
- Managed 50+ check-ins daily, guest inquiries, and front desk operations.
- Collected room deposits, fees, and payments.
Sales Development Representative
Influx
10.2021 - 03.2023
- Contacted and qualified inbound leads, scheduling an average of 5+ meetings per week for account executives.
- Achieved and exceeded monthly and annual sales targets.
Customer Service Representative
Cxstomer
08.2021 - 03.2022
- Handled approximately 10 incoming customer inquiries via phone, live chat, and email, per hour, to provide timely resolution.
Education
BSc - Information Technology
University of The Commonwealth Caribbean
Kingston, Jamaica01.2021
Skills
- Efficient appointment management
- Customer relationship management tools
- Effective conflict resolution
- Customer service expertise
- Accurate data entry
- Insurance eligibility verification
- Analytical problem-solving
- Effective verbal communication
- Effective multitasking
- Administrative support
Timeline
Virtual Administrative Assistant
One Heartt, Inc
08.2023 - Current
Front Desk Receptionist
Sirata Beach Resort
04.2023 - 10.2023
Customer Service Representative
ModSquad
08.2022 - 07.2025
Sales Development Representative
Influx
10.2021 - 03.2023
Customer Service Representative
Cxstomer
08.2021 - 03.2022
BSc - Information Technology
University of The Commonwealth Caribbean