Melissa Bukolt
Fuquay-Varina,NC
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Total Wine & More
Apex, NC
01.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Provided ongoing support to employees regarding HR matters, fostering a positive work environment.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
General Manager
Petco
Raleigh
03.2022 - 01.2024
- Responsible for leading through Petco's vision of 'Healthier Pets Happier People Better World.' Developed a high-performing team, drove business through talent acquisition, training, and development, and maintained a focus on animal welfare.
Certified Store Manager
Walgreens
Morrisville
10.2021 - 03.2022
- Managed inventory tracking, delivered excellent customer service, built customer confidence, and trained pharmacy technicians while ensuring compliance with state regulations.
Certified Store Manager
Walgreens
Watertown
02.2019 - 10.2021
- Built a high-performing team, addressed escalated customer complaints, identified financial strengths and weaknesses, and ensured safety protocols during the COVID-19 pandemic.
Assistant Store Manager
Walgreens
Raleigh
04.2018 - 02.2019
- Maximized operational coverage, managed inventory, oversaw employees, and handled customer complaints while maintaining store appearance.
Assistant Store Manager in Training
Walgreens
Watertown
05.2017 - 04.2018
- Delivered quality products, managed customer experiences, identified financial strengths, and maintained patient confidentiality while handling pharmacy operations.
Skills
- Project Management
- Recruitment
- Staff Training
- Operations Management
- Problem Resolution
- Deadline-Oriented
- Client Relations
- Customer Retention
- Supporting Pharmacy Operations
- HIPAA
Certification
- Licensed NC Pharmacy Technician, #69066, 12/31/23
- Certified Pharmacy Technician, #30091238, 2019
Timeline
Assistant Store Manager
Total Wine & More
01.2024 - Current
General Manager
Petco
03.2022 - 01.2024
Certified Store Manager
Walgreens
10.2021 - 03.2022
Certified Store Manager
Walgreens
02.2019 - 10.2021
Assistant Store Manager
Walgreens
04.2018 - 02.2019
Assistant Store Manager in Training
Walgreens
05.2017 - 04.2018