Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Bunyard

Conroe,Texas

Summary

Results-driven Professional well-versed in producing reports, evaluating operations and team building. Passionate about maintaining a well-rounded team dedicated to winning. Successful at leveraging financial and marketing education to motivate and drive sales. Forward-thinking in addressing and resolving concerns, exceeding goals and engaging with customers to promote loyalty and drive sales.

Overview

20
20
years of professional experience

Work History

VP of Mortgage Lending

Guaranteed Rate
06.2021 - Current
  • Analyze and utilize trends to educate agents, broker, builders (partners) and clients through marketing and event planning.
  • Establish lasting relationships with partners through sponsorships and staging events.
  • Use exceptional interpersonal nature to drive business and establish a solid rapport with clients and partners,
  • Educate clients in credit repair, application completion, organizing and presenting income and asset documents.
  • Fielded customer complaints and provided solutions
  • Developed strategic plans for day-to-day financial operations.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Senior Mortgage Advisor

Chase Bank
06.2013 - 06.2021
  • Guided clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix problems and resolve issues.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Fielded customer complaints and provided solutions.
  • Developed and implemented marketing campaigns to generate new business opportunities.

Quality Assurance Specialist

HSBC North America (fna Household Bank)
02.2004 - 04.2009
  • Completed inclusive daily and monthly audits including cash drawer functions, financial and non-financial transaction journals, payroll to FLSA standards, and operational expenses.
  • Produced official report of findings, outlining branch condition with regards to State, Federal, and Company regulation compliance.
  • Educated branch managers on specific QA standards and implementation.
  • Collaborated with branch and district managers to implement corrective actions.
  • Analyzed quality and performance data to support operational decision-making.
  • Provided regular updates to upper management on quality metrics by communicating consistency problems or production deficiencies and updates

Education

Bachelor of Science - Interdisciplinary Studies: Minor of Mathematics

Sam Houston State University
Huntsville, TX
05.2013

Skills

  • Strategic Planning
  • Strong Multitasking Skills
  • Experienced Trainer/Educator
  • Goal/Objectives Oriented
  • Quality Assurance
  • Documentation Expertise
  • Customer Service
  • Budgeting and Cost Control
  • Financial Oversight
  • Operations Oversight

Timeline

VP of Mortgage Lending

Guaranteed Rate
06.2021 - Current

Senior Mortgage Advisor

Chase Bank
06.2013 - 06.2021

Quality Assurance Specialist

HSBC North America (fna Household Bank)
02.2004 - 04.2009

Bachelor of Science - Interdisciplinary Studies: Minor of Mathematics

Sam Houston State University

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Melissa Bunyard