Melissa Burciaga
West Covina,CA
Summary
Detail-oriented healthcare professional with extensive experience in patient care and administrative support. Recognized for strong problem-solving and effective multitasking, ready to leverage skills to enhance healthcare delivery and patient satisfaction.
Overview
1
1
Language
15
15
years of professional experience
Work History
CNA/1:1
Mesa Glen Care Center
Glendora, California
10.2024 - Current
- Provided direct patient care, ADLs
- Assisted with patient ambulation/transfers.
- Assisted with G-tube, catheter, and colostomy care for patients
- Communicated effectively with residents addressing needs/concerns.
- Documented patient information/care provided in electronic records.
- Implemented infection control protocols within clinical settings.
- Collaborated with healthcare team to enhance patient care.
- Trained new staff on care procedures and facility protocols.
Caregiver
Private Client Care Services
Glendora, California
05.2015 - 07.2023
- Provided personal care and assistance with ADLs
- Assisted clients with mobility, including transfers and transportation support.
- Encouraged client independence and self-care skills while providing companionship.
- Administered medication according to prescribed schedules, ensuring adherence to health guidelines.
- Documented client progress and changes in health or behavior to inform care adjustments.
- Prepared meals according to dietary requirements and assisted with feeding.
- Conducted light housekeeping to the client's care
Receptionist/Office Administrative Assistant
GrandCare Home Health Services
Pasadena, California
08.2011 - 06.2015
- Scheduled appointments and coordinated client visits to enhance access to healthcare services.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided comprehensive administrative support to staff by typing letters, filling documents, scanning, and copying tasks.
- Updated and recorded customer client information to maintain accounts.
- Managed office supplies inventory, anticipating needs, placing orders, and verifying receipt.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Education
Graduate Certificate - CNA
Hacienda La Puente Adult Education
La Puente, CA01-2023
Skills
- Patient care
- Attention to detail
- Multitasking
- Mitigate crisis situation
- Work well under pressure
- Problem solving
- Adaptable
- Critical thinking
Accomplishments
- Excellence in Clinical Skills C.N.A Program 03/2023
- Rookie of the Month Arbor Glen Care Center 10/2023
Languages
Spanish
Professional
Timeline
CNA/1:1
Mesa Glen Care Center
10.2024 - Current
Caregiver
Private Client Care Services
05.2015 - 07.2023
Receptionist/Office Administrative Assistant
GrandCare Home Health Services
08.2011 - 06.2015
Graduate Certificate - CNA
Hacienda La Puente Adult Education