Melissa Burgess

Manages and maintains electronic health record systems in a healthcare setting. This role involves ensuring the system runs smoothly, troubleshooting technical issues, training staff, and implementing updates to comply with regulations.

• Led the agency through the separation of our EHR after a legal separation of our sister corporation.
• Oversees and leads all EHR upgrades and new versions.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Supervises Health Information Director and department along with the EHR Managers by offering guidance, feedback, and mentorship.
• Attends Executive leadership meetings along with agency Board meetings.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
• Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
• Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
• Educated staff on organizational mission and goals to help employees achieve success.

• Participated in management meetings to discuss methods to improve overall workflows.
• Served as a member of the agency budget team.
• Promoted a culture of continuous improvement, conducting regular audits to identify areas for enhancement in health information management processes.
• Championed a culture of excellence within the Health Information department, setting performance expectations and providing regular feedback to team members.
• Collaborated with management teams to establish best practices for maintaining accurate and timely EHR across the organization.
• Advised leadership on appropriate technology investments related to health information management systems, ensuring alignment with long-term goals and objectives.
• Reduced errors in coding and billing processes by providing ongoing education opportunities for coding specialists, enhancing revenue cycle management outcomes.
• Played an integral role in driving organizational growth, leveraging data-driven insights to inform strategic planning and operational initiatives.
• Developed comprehensive training programs for staff on proper documentation practices and adherence to regulatory guidelines.
• Implemented innovative solutions to streamline workflow, optimizing productivity within the Health Information Management department.
• Ensured compliance with federal and state regulations by staying current on industry standards and updating organizational policies accordingly.
• Fostered strong relationships with external stakeholders such as insurance companies and government agencies, facilitating smooth exchange of critical health information when necessary.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Spearheaded and implemented new projects to expand scope of engagement.
• Collaborated with managers to maintain daily operations.

• Reduced errors in documentation by conducting regular audits and providing feedback to providers and managers.
• Maintained up-to-date knowledge of evolving health informatics technologies, adapting processes as needed for optimal efficiency.
• Supported quality assurance initiatives through consistent monitoring of clinical data and reporting trends to management.
• Streamlined information flow for better decision-making by organizing and maintaining health databases.
• Promoted a culture of continuous improvement by identifying areas of improvement within the Health Information department.
• Facilitated timely access to patient information by efficiently processing requests for release of information.
• Verified accuracy and overall completeness of medical records by auditing to process MCO audits.
• Led the organization through the Ohio Behavioral Health Redesign and Managed Care Carve in.
• Oversight of billing and health information staff through organizational structure changes.

• Led the agency through the channels of implementing a new EHR.
• Provided comprehensive support to senior management in daily operations, including scheduling meetings and preparing reports.
• Maintained accurate records of staff attendance and leave balances for payroll processing accuracy.
• Enhanced team productivity by delegating tasks and monitoring performance metrics.
• Contributed to a positive work environment by maintaining open lines of communication within the team.
• Supported departmental goals by preparing regular progress reports highlighting achievements, challenges, and opportunities for growth.
• Ensured compliance with company policies and procedures through regular audits and employee training sessions.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Oversight of clerical staff across the organization.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Established team priorities, maintained schedules and monitored performance.