MELISSA BURKE

West Valley City,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Certification

Work History

Team Leader, Operations

Everise | Humana

11.2010 - 03.2024

Supported phone agents with questions on Humana members medical and pharmacy calls. I took supervisor calls in the Medicare health insurance line of business.
Helped with training and coaching's to improve agents skills to meet requirements.
Assisted training department with agents payroll and disciplinary documentation.
Kept agents compliant with trainings and regulations.

Education

Medical Billing And Coding

Salt Lake Community College

Salt Lake City, UT

11-2024

High School Diploma -

Granite Peaks

Salt Lake City, UT

05.2005

Skills

Excellent Customer Service
Attention to Detail
Coaching and Mentoring
Documentation and Reporting
Performance Improvement
General Computer Knowledge

Very Reliable
Problem Solver
Fast Learner
HCPCS level II coding
CPT coding
ICD-10 proficiency