Summary
Overview
Work History
Education
Skills
There's Still not a goal that haven't achieve in life, but 1 Left
Reading
Languages
Timeline
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Enmanuel Diaz

Enmanuel Diaz

Allentown,PA

Summary

Multi-tasking Team Leader well-known for executing successful, Always trying the best to Create a dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

As well considered myself as a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Team Leader, Operations

GEODIS
02.2022 - 03.2023
  • Supervised [15] team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Customer Service Representative

Concentrix
07.2021 - 11.2021
  • Handled customer on avg [100+] inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and for us [Corporation].
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

IT Technical Support

Prestige Media
03.2021 - 06.2021
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Assisted into selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Monitored systems in operation and quickly troubleshot errors.
  • Reduced support tickets through proactive maintenance of hardware, software, and systems.
  • Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.

Education

Technical school in Computer and Science -

Politécnico Virgen De La Altagracia
Santo Domingo, DR
06.2019

Skills

  • Team Management
  • Leadership
  • Technical Support
  • Spanish
  • English
  • Training & Development
  • Microsoft Office
  • Microsoft Powerpoint
  • Management
  • Computer Networking
  • Process Improvement
  • Microsoft Windows
  • Manufacturing
  • Logistics
  • Help Desk
  • Customer service
  • Typing
  • IT support
  • Communication skills
  • Live chat
  • Negotiation
  • Computer science
  • Continuous improvement
  • IT
  • Help desk
  • Social media management
  • Technical support
  • Cash handling
  • Analysis skills
  • Marketing
  • Social media marketing
  • Executive administrative support
  • Microsoft Excel
  • Administrative experience
  • Organizational skills
  • Marketing automation
  • Google Suite
  • Computer skills
  • Quality inspection
  • Customer support
  • Inventory control
  • Retail sales
  • Basic math
  • Time management
  • Sales
  • Microsoft Outlook
  • Writing skills
  • Training & development
  • Supervising experience
  • Office experience
  • Data entry
  • Warehouse experience
  • Software troubleshooting
  • Microsoft Word
  • Guest services
  • Conflict management
  • Cash register

There's Still not a goal that haven't achieve in life, but 1 Left

My last goal is to achieve a profitable growth factor within the Financial Markets. [Foreign Exchange - Crypto - Stock].

I'm personally 5 Figures.

Reading

Self  Improvement - Leadership - Life Scenarios and History.


Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Team Leader, Operations

GEODIS
02.2022 - 03.2023

Customer Service Representative

Concentrix
07.2021 - 11.2021

IT Technical Support

Prestige Media
03.2021 - 06.2021

Technical school in Computer and Science -

Politécnico Virgen De La Altagracia

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Enmanuel Diaz