Melissa Burton
Lakeland,FL
Summary
Licensed Security Officer with over 20 years experience in security and safety compliance. Acts quickly and confidently during crisis events and emergencies. Extensive training in security and surveillance procedures for public and private needs as well as threats, and terrorist activity, knowledgeable about law enforcement procedures and criminal law.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Officer
Seminole Hard Rock Hotel & Casino, Tampa
08.2020 - Current
- Patrol Hotel and Casino floors to prevent and ensure to protect company assets from intrusion, theft, vandalism, and illegal activity.
- Enforce dress code and prohibited items upon entry.
- Provided money escorts for team members and patrons/guests.
- Handled and accounted for chip fills, credits, and markers delivered and retrieved from table games.
- Diffuse altercation.
- Eject/Escort suspicion person off property for disturbance or illegal activity.
- Trained new security officers on safety protocols and company standards.
Security Officer
Loews Hotels
09.2018 - Current
- Secured personnel and premises by inspecting buildings and patrolling property.
- Provide key assist with proper identification, safe assists, and respond to noise complaints.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Investigated reported incidents to protect company assets.
Security Supervisor
S.A.F.E. Management of SB LV
02.2021 - 02.2021
- Supervised property entrances and exits on and off the field and monitored employee safety.
- Enforced 6' ft social distancing and mask mandate due to Covid-19 in compliance to CDC Guidelines and NFL Company Standards.
- Verified high profile credentials for restricted field access upon entry.
- Managed staff rotation and monitored break schedules.
- Responded to emergencies.
- Diffused altercations.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Established safety guidelines and priorities while enforcing security measures and asset protection.
Security Officer
S.A.F.E. Management of SB LIV
02.2020 - 02.2020
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Conducted routine bag check and operated scanning equipment screening fans for weapons and other prohibited items via medal detector and wand also verifying tickets upon entry to the Stadium.
- Field Security- first-responder for incoming call's, emergencies, and code red situations prior to arrival of paramedics and law enforcement.
- Reunite missing persons and lost properties, ensuring safety to all personnel exiting the Stadium.
- Communicated to Supervision and Management of any incidents.
Security Dispatcher
Hyatt
10.2015 - 09.2017
- Making sure the proper personnel were sent to the required or requested areas in a timely manner.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Security Officer
Valor Security
04.2014 - 06.2015
- Gate Access Control
- Secure Doors
- Patrol Resort and Beach Premises
- Respond to Emergencies
- Crowd Control for Sunset Weddings and Fireworks
Loss Prevention Specialist/Plain Clothes Operative
Walt Disney World Resort
12.2007 - 04.2014
- Patrolled and observed guest behavior to detect any suspicious/terrorist activity
- Responded to emergency conditions, safety hazards, and threats to life or property.
- Monitored customer's activities in store to detect signs of attempted theft.
- Gathered loss control data and compiled information into reports for submission to appropriate guests.
Security Officer
Walt Disney World Resort
09.2004 - 12.2007
- Guarded restricted areas to prevent unauthorized entry.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Searched individuals and baggage for weapons and other prohibited items.
Vacation Planner
Walt Disney World Resort
05.1998 - 09.2004
- Utilized promotional materials and discounts to sell trip packages to guests.
- Provided guests with brochures, guides and maps to assist with trip preparation.
- Researched hotels and airfare options to best meet client needs and expectations.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Education
Prepare Florida For Emergency Disaster Response
UNLV
Disney Institute09.2004
High School Diploma -
Lakeland Senior High School
Lakeland, FL06.1991
Skills
- Emergency Disaster Response
- Criminal records searches
- Criminal law knowledge
- Investigative skills
- Observant
- CCTV surveillance
- Report writing
- First aid and CPR certified
Accomplishments
Seminole Hard Rock Hotel and Casino Security Council Representative: Attended meetings with the VP and Director of Security to Improve Team Member and Patron/Guest Satisfaction.
Certification
- Class D Licensed Security Officer - 2004
- (CSLO) Certified Lodging Security Officer Training - 2016
Contact
Lakeland, FL 33809
Education and Training
other,Lakeland, FL,other,Disney Institute
Timeline
Security Supervisor
S.A.F.E. Management of SB LV
02.2021 - 02.2021
Security Officer
Seminole Hard Rock Hotel & Casino, Tampa
08.2020 - Current
Security Officer
S.A.F.E. Management of SB LIV
02.2020 - 02.2020
Security Officer
Loews Hotels
09.2018 - Current
Security Dispatcher
Hyatt
10.2015 - 09.2017
Security Officer
Valor Security
04.2014 - 06.2015
Loss Prevention Specialist/Plain Clothes Operative
Walt Disney World Resort
12.2007 - 04.2014
Security Officer
Walt Disney World Resort
09.2004 - 12.2007
Vacation Planner
Walt Disney World Resort
05.1998 - 09.2004
Prepare Florida For Emergency Disaster Response
UNLV
High School Diploma -
Lakeland Senior High School
- Class D Licensed Security Officer - 2004
- (CSLO) Certified Lodging Security Officer Training - 2016
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