Melissa Byers
Pueblo West,CO
Summary
Willingness to learn what it takes to get the job done. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Crew
McDonalds
Pueblo West, CO
10.2018 - Current
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Supported great dining and meal experiences for guests.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Cooked batches of food according to standard recipes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Crew Member
Jack In The Box
Pueblo, CO
09.2018 - 10.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Supported great dining and meal experiences for guests.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Subway Sandwich Artist
Walmart
Pueblo West, CO
05.2017 - 01.2018
- Assisted customers in choosing menu items by providing food complementing information.
- Operated manual and electric appliances to peel, slice and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Agent/Customer Service
Convergys
Pueblo, CO
06.2016 - 08.2016
- Worked for AT&T/Directv answering phones and solving customers issues with things like billing, phones, and TV services.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cook
QMAP, Fremont Home Care
, CO
04.2015 - 06.2015
- Medication Administration-Dinner and Bedtime, - Made homemade dinner and desert for all residents
- Supervision- Made sure residents were happy and safe and weren't in need of anything
- Accomplishments
- Convinced manager it was a better idea for each shift to make their own meals and deserts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
Education
GED -
Garden Park High School
Canon City, Co06.2003
Skills
- Customer Relations
- Problem Solving
- Reliable and Responsible
- Detail-Oriented
- Adaptable and Flexible
- Active Listening
- Time Management
- Patient and Empathetic
Accomplishments
- Was part of the few changes made during my work
- Skills Used
- My Qmap skills, my supervision skills, my cooking skills, my cleaning skills
- Education
- Some college
- Skills
- Food Service, Fast Food, Crew Member, Food Prep, Retail, Customer Service, Cash Handling
- Certifications/Licenses, February 2013 to February 2018
- I have received my QMAP certification and have worked as a QMAP for 2 years
- Customer Service Skills assessment - Proficient
- July 2018
- Indeed Assessments evaluation completed with Proficient rating
- View my results:https://share.indeedassessments.com/share_assignment/n5exigahjt6iph7bINDEED.COM
Timeline
Crew
McDonalds
10.2018 - Current
Crew Member
Jack In The Box
09.2018 - 10.2018
Subway Sandwich Artist
Walmart
05.2017 - 01.2018
Agent/Customer Service
Convergys
06.2016 - 08.2016
Cook
QMAP, Fremont Home Care
04.2015 - 06.2015
GED -
Garden Park High School