Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty. A strong understanding of data entry, customer scheduling and CRM experience.
Overview
2
2
years of professional experience
2000
2000
years of post-secondary education
Work History
Customer Service Professional
Wildlife Removal and Exclusion Experts
Lisle, Illinois
05.2024 - Current
Assisted clients with wildlife removal inquiries and service scheduling.
Explained wildlife exclusion methods to clients for better understanding.
Educated customers on preventative measures against wildlife infestations.
Maintained accurate records of service appointments and client interactions.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Resolved customer complaints in a timely fashion.
Greeted customers and provided prompt, courteous service.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Documented customer correspondence in CRM to track requests, problems, and solutions.
Audited customer account information to identify issues and develop solutions.
Performed needs analysis and presented options based on findings to help customers make decisions.
Processed customer account changes with proprietary software.
Listened to customer inquiries and responded with appropriate solutions.
Maintained knowledge of product information, pricing, promotions, and policies.
Performed administrative tasks such as filing documents or updating records.
Updated client records according to changes in contact details or preferences.
Entered customer data into databases for tracking purposes.
Developed strong relationships with customers by providing personalized attention and care.
Fisheries and Wildlife Biologist III (Regional Bio at Florida Fish and Wildlife Conservation CommisionFisheries and Wildlife Biologist III (Regional Bio at Florida Fish and Wildlife Conservation Commision