Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Receptionist

Melissa Camarena Davalos

Cincinnati,OH

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.


Overview

5
5
years of professional experience

Work History

Receptionist

Hyde Park Pediatrics
06.2022 - Current
  • Registering and checking in new and existing patients.
  • Obtaining hospital records and communicating results.
  • Admin tasks (filing, coping, faxing etc.)
  • Answer and routing phone calls, and record messages for employees.
  • Schedule meetings with medical representatives appointments, events for clients, vendors, and office staff.
  • Basic supplies stocked and accessible, and order more when needed.
  • Entertain kids while they’re scared in the office.
  • Responded to inquiries from callers seeking information.
  • Complete school forms as well as insurance correspondence.
  • Resolved customer problems and complaints.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Streamlined invoice processing to ensure timely payments and financial operations.

Server

Smoke Justis
12.2020 - 06.2022
  • Greeting and taking orders for guests
  • Helping run food and helping train new servers
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Customer service representative

Spectrum
05.2020 - 12.2020
  • Making sales pitches to existing Spectrum customers and letting them know of our news deals.
  • Actively listening to customers' concerns and being able to ask and communicate in correct tones to not escalate any situation.
  • Helping with any issues customers may call in about.
  • Whether it be billing, sales, and technical errors.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Server

Buffalo Wings & Rings
08.2019 - 05.2020
  • Greeting and taking orders for guests
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Receptionist

John CasaBlancas Modeling Agency
08.2019 - 05.2020
  • Scheduling acting and modeling classes.
  • Making calls brings in new recruitment for our NEW FACES program.
  • Mailing out daily reports for new events and booking new venues to meet new faces in person.
  • Welcoming in students to check in to classes.
  • Teaching posing classes for adult models and beginners runway for teens models.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

HS Diploma -

Norwood High School
Norwood, OH
05.2016

Skills

  • Excellent communication skills
  • Leadership
  • Problem Solving
  • Great time management
  • Attention to detail
  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Document management
  • Office management
  • Business correspondence

Languages

Spanish
Native or Bilingual
Italian
Elementary

Interests

  • Reading
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Participate in yoga and pilates, as recreational activities to maintain physical fitness
  • Fashion and Style
  • Graphic Design
  • Blogging/Vlogging
  • Music

Timeline

Receptionist

Hyde Park Pediatrics
06.2022 - Current

Server

Smoke Justis
12.2020 - 06.2022

Customer service representative

Spectrum
05.2020 - 12.2020

Server

Buffalo Wings & Rings
08.2019 - 05.2020

Receptionist

John CasaBlancas Modeling Agency
08.2019 - 05.2020

HS Diploma -

Norwood High School

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Melissa Camarena Davalos