Melissa Campbell
Richmond,KY
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Image Entry
London , KY
02.2023 - 12.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Housekeeping Room Attendant
Wolfe Lodge
Pigeon Forge, TN
07.2012 - 07.2013
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Removed garbage from trash containers in public areas and guest rooms on a regular basis.
- Replenished amenities such as soaps, shampoos and toiletries in guest rooms.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Changed bed sheets daily according to hotel standards and procedures.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Laundered sheets and removed stains to restore linens to pristine condition.
Data Entry Clerk
Image Entry
Booneville, KY
05.1996 - 10.2001
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Verified accuracy and completeness of data entry into the database system.
- Scanned documents into appropriate databases for storage purposes.
Data Entry Clerk
Data.com
Beattyville, KY
05.1986 - 08.1991
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
Education
High School Diploma -
Lee County High School
Beattyville, KY05-1986
Skills
- Product Knowledge
- Data Collection
- Call Management
- Data Entry
- Scheduling
- Appointment Scheduling
Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Customer Service Representative
Image Entry
02.2023 - 12.2023
Housekeeping Room Attendant
Wolfe Lodge
07.2012 - 07.2013
Data Entry Clerk
Image Entry
05.1996 - 10.2001
Data Entry Clerk
Data.com
05.1986 - 08.1991
High School Diploma -
Lee County High School