Melissa Canada

LaFayette,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Store Manager's Assistant

Cato Fashions

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Created and maintained safe and secure work environments for employees.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Trained newly hired sales team in upselling techniques.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Submitted reports to senior management to aid in business decision-making and planning.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Researched issues to obtain appropriate answers to customer inquiries.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Trained team members in successful strategies to meet operational and sales targets.
Marked-down clearance items and relocated merchandise to proper store areas.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Educated staff on strategies for handling difficult customers and challenging situations.
Mentored new sales associates to contribute to store's positive culture.
Promoted business' development by building and maintaining relationships with new clients.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

RCA (rural Carrier Assistance)

USPS

02.2021 - Current

Followed safety protocols and regulations while driving, upholding professional service reputation.
Organized mail ahead of delivery runs for correct routing.
Maintained records on customers with mail forwarding and change of address requests.
Distributed items on time and to correct locations for punctual, professional mail services.
Sorted mail according to order of address appearance for easy access in field.
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
Resolved complaints calmly and professionally to maintain customer satisfaction.
Secured and properly stored packages for delivery to eliminate damage risks.
Signed and received mail with signature requirements upon delivery and loading.
Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
Collected mail from post office boxes and distributed goods to correct addresses.
Handled accurate cash payments for postage and incurred fees.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Office Manager

Backyard Outfitters

06.2017 - 02.2021

Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Controlled finances to lower costs and keep business operating within budget.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

GED -

Trion High School

Trion, GA

Skills

Sales Strategies
POS Systems Operations
Staff Management
Employee Scheduling
Time Management
Customer Service
Cost Control

Customer Relations
Incident Reports
Inventory Counting
Attention to Detail
Hiring and Training
Customer Service Management
Cash Auditing

Timeline