Summary
Overview
Work History
Education
Skills
Endorsements
References
Timeline
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MELISSA CANNICLE

7485 NW 44th Street Apt. 711, Lauderhill,FL

Summary

To be part of your organization in which my skills and knowledge will be utilized, not only for personal advancement, but also for the development and growth of the organization.

Overview

7
7
years of professional experience

Work History

Customer Support Agent

Influx Inc.
Remote
11.2023 - 06.2025
  • Escalated the customer issue to senior support when needed.
  • Responded to support tickets (email and chats) based on urgency.
  • Logged support cases in CRM software.
  • Collaborated with other departments to resolve customer issues quickly and effectively.
  • Answered questions and resolved complaints.
  • Trained new employees on support tools and practices.

Collections Associate

Sutherland Global Services
07.2023 - 10.2023
  • Collect payment from overdue customers.
  • Kept records of collections and customer interactions.
  • Worked with teammates to improve collection steps.
  • Remind customers about due dates.
  • Helped with online payments.
  • Answer account questions by phone and email.

Receptionist

House of Smiles Care
12.2018 - 03.2023
  • Scheduled appointments for patients and staff.
  • Greet visitors and manage the front desk.
  • Answered calls and transferred them as needed.
  • Enter patient data and updated records.
  • Help with insurance and billing questions.
  • Followed health and safety rules.
  • Order office and dental supplies.

Education

Diploma - Customer Service Supervision L3

Southwest TVET Institute
Jamaica

High School Diploma - Caribbean Examination Council (CSEC)

DeCarteret College
Jamaica

Skills

  • CRM software proficiency
  • Remote support
  • Inventory management
  • Point of sale operations
  • Microsoft Office Suite expertise
  • Google applications proficiency
  • Zendesk support
  • Freshdesk support
  • Slack communication tools
  • Gorgias customer service platform
  • Peoples App knowledge
  • Okta identity management

Endorsements

  • Influx Inc.
    Remote
    Career Training Endorsements
    November 2023- June 2025

References

References available upon request.

Timeline

Customer Support Agent

Influx Inc.
11.2023 - 06.2025

Collections Associate

Sutherland Global Services
07.2023 - 10.2023

Receptionist

House of Smiles Care
12.2018 - 03.2023

Diploma - Customer Service Supervision L3

Southwest TVET Institute

High School Diploma - Caribbean Examination Council (CSEC)

DeCarteret College

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MELISSA CANNICLE