Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melissa Cantu

Brownsville,US

Summary

Personable and detail-focused individual with a strong grasp of medical terminology and transcription accuracy. Possess an essential understanding of electronic health records (EHR) systems and proficiency in data entry and documentation. Committed to supporting healthcare professionals by ensuring precise and timely patient recordkeeping. With exceptional customer service and food handling expertise, I am an astute and engaging communicator.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Scribe

ProScribe
07.2023 - 07.2024
  • Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
  • Accurately documented patient interactions with physicians during examinations, including patient history, diagnoses, symptoms, physical findings, and treatment plans.
  • Entered detailed information into the EMR system in a timely and precise manner.
  • Managed administrative tasks like retrieving lab results, updating patient demographics, and scheduling follow-up appointments.

Patient Care Technician

Valley Medical Urgent Care
06.2022 - 06.2023
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their stay.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.

Crew Worker

McDonald's
04.2021 - 06.2022
  • Performed shift change tasks to keep the store organized and efficient each day
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use
  • Checked on guests to make sure they were happy with their meals and recommended additional items to boost restaurant sales
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date
  • Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
  • Greeted customers, provided knowledgeable and friendly service, and took orders
  • New associates were interviewed, hired, and trained by me
  • Awarded and was recognized as 'Employee of the Month' in 2022 for exceptional customer service

Education

High School -

Homer Hanna High School
Brownsville, TX
06-2023

Skills

  • Documentation skills
  • Resourceful
  • Hardworking
  • Adaptable
  • Customer service
  • Strong communication skills
  • Accurate money handling
  • Teamwork orientation
  • Accurate transcription

Certification

  • Patient Care Technician certified


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Scribe

ProScribe
07.2023 - 07.2024

Patient Care Technician

Valley Medical Urgent Care
06.2022 - 06.2023

Crew Worker

McDonald's
04.2021 - 06.2022

High School -

Homer Hanna High School

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Melissa Cantu