Melissa Carrasco
ORLANDO
Summary
HR Professional experienced in developing policies and enhancing employee engagement. Achieved improved retention and performance through streamlined recruitment processes and a commitment to fostering diversity and inclusion. Focused on optimizing processes and supporting team objectives in fast-paced environments.
Overview
13
13
years of professional experience
Work History
HR Manager
Complete Health Management Corp
Orlando, FL
01.2021 - 12.2024
- Facilitated recruitment processes, enhancing candidate selection efficiency.
- Managed employee relations, resolving conflicts to maintain a positive workplace culture.
- Conducted performance evaluations, ensuring alignment with company standards and objectives.
- Developed and implemented HR policies to align with organizational goals.
- Streamlined onboarding procedures, improving new hire acclimatization and retention rates.
- Designed training programs to enhance employee skill development and career progression.
- Collaborated with leadership to drive diversity and inclusion initiatives across the organization.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Managed employee disputes by employing conflict resolution techniques.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Developed a comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and a willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Analyzed compliance processes to ensure adherence to regulatory standards and internal policies.
- Conducted risk assessments to identify potential areas of non-compliance within business practices.
- Developed and implemented process improvements to enhance administrative efficiency.
- Supervised staff performance, providing training and mentorship to boost productivity.
- Coordinated scheduling and logistics for executive meetings and departmental events.
- Streamlined communication channels between departments, promoting collaboration and information sharing.
- Developed policy recommendations based on comprehensive research and data analysis.
- Collaborated with cross-functional teams to ensure alignment on policy objectives.
Employee Engagement Manager
Complete Health Management Corp
Orlando, FL
08.2018 - 01.2021
- Developed and implemented employee engagement strategies to enhance workplace culture.
- Led initiatives that boosted employee morale through recognition programs and feedback channels.
- Facilitated training sessions to improve team collaboration and communication skills.
- Analyzed employee survey data to identify trends and inform strategic decision-making.
- Collaborated with leadership to align engagement efforts with organizational goals and values.
- Mentored junior staff in best practices for fostering a positive work environment.
- Designed and executed workshops focused on professional development and personal growth for employees.
- Evaluated effectiveness of engagement programs, making adjustments based on participant feedback and outcomes.
- Enhanced employee engagement by implementing innovative strategies and programs.
- Increased employee satisfaction with tailored training and development opportunities.
- Evaluated employee satisfaction data, identifying areas of improvement and developing action plans to address concerns.
- Cultivated strong relationships with management to align company objectives with employee needs and expectations.
- Developed effective communication channels for increased collaboration between departments.
- Organized annual employee engagement surveys to gather valuable insights into workplace satisfaction levels across the organization.
- Launched ongoing feedback mechanisms to keep employees informed about company updates, changes in policies, or other relevant information impacting their roles.
- Promoted a positive work culture by organizing team-building activities and events throughout the year.
- Established recognition programs that rewarded outstanding contributions, fostering a sense of pride among staff members.
- Designed comprehensive onboarding processes to ensure new employees felt welcomed and supported from day one.
- Streamlined performance review processes, resulting in more accurate assessments and targeted professional growth plans for each staff member.
- Conducted focus groups to gain in-depth understanding of specific issues affecting morale or engagement levels among staff members.
- Managed various employee engagement projects from inception through completion, delivering timely results aligned with set goals and objectives.
- Introduced flexible working policies, improving overall work-life balance for employees.
- Collaborated closely with HR teams to develop competitive compensation packages that attracted top talent while retaining current staff members.
- Implemented team feedback to recommend corrective action to senior leadership.
- Answered management and employee questions, interpreted contracts, and resolved issues.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated logistics for corporate events, ensuring seamless execution and adherence to timelines.
- Coordinated schedules and timelines for events.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
Administrative Assistant
Complete Health Management Corp
Orlando, FL
12.2016 - 08.2018
- Coordinated travel arrangements, ensuring compliance with company policies and cost-effectiveness.
- Streamlined scheduling processes to optimize executive calendars and improve meeting efficiency.
- Managed confidential documents, maintaining accuracy and adherence to privacy regulations.
- Developed training materials that enhanced onboarding processes for new administrative staff.
- Implemented office supply inventory system, reducing procurement costs through strategic vendor negotiations.
- Led cross-departmental communication initiatives to foster collaboration among team members and enhance workflow.
- Mentored junior administrative staff, providing guidance on best practices for task management and prioritization.
- Analyzed existing operational procedures, recommending improvements that increased overall office productivity and effectiveness.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Processed vendor invoices accurately and timely, ensuring compliance with company policies.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained a high level of data integrity by consistently updating vendor information in the system accurately.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Quickbooks
Medical Records and Health Information Technician
Complete Health Management Corp
Miami, FL
01.2012 - 12.2016
- Ensured compliance with HIPAA regulations in managing sensitive health information.
- Maintained and updated patient records using electronic health record (EHR) systems.
- Collaborated with healthcare providers to improve documentation accuracy and efficiency.
- Led initiatives to streamline data entry processes, enhancing overall workflow efficiency.
- Trained new staff on medical records procedures and EHR software functionalities.
- Conducted regular audits of medical records for quality assurance and regulatory compliance.
- Implemented strategies to enhance data retrieval processes for improved patient care decision-making.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Optimized storage solutions for physical medical records while ensuring easy retrieval when needed.
- Conducted regular audits of medical records to identify discrepancies and areas for improvement in documentation practices.
- Collaborated with healthcare professionals to ensure accurate documentation of patient conditions and treatments.
- Streamlined record-keeping processes for increased efficiency in retrieving crucial patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained patient confidence by keeping patient record information confidential.
- Developed and maintained an organized filing an organized filing system for medical records to adhere to HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Responded to patient inquiries to provide information and details of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Followed up with medical staff regarding missing information in patient records.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Organized inventory systems, improving accuracy in stock management and retrieval processes.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Associate of Arts - Culinary
The Art Institutes
Fort Lauderdale, FL06-2015
Skills
- Recruitment and hiring
- HR processes
- HR policies and procedures
- Handbook development
- Company policies
- Records management
- Organizational development
- Performance management
Timeline
HR Manager
Complete Health Management Corp
01.2021 - 12.2024
Employee Engagement Manager
Complete Health Management Corp
08.2018 - 01.2021
Administrative Assistant
Complete Health Management Corp
12.2016 - 08.2018
Medical Records and Health Information Technician
Complete Health Management Corp
01.2012 - 12.2016
Associate of Arts - Culinary
The Art Institutes