Melissa Carroll
Healthcare Professional
Pensacola,FL
Summary
Forward-thinking Healthcare Consultant bringing 7-year successful history identifying process breakdowns in physician-office and ASC billing, collections and cash posting processes. Dedicated to implementing innovative solutions to address issues. Expertise in evaluating and analyzing operational, clinical and financial performance. Analytical and responsive professional committed to supporting physicians in decreasing unnecessary expenses and improving efficiency.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Senior Consultant Practice Manager
Medical Center Clinic
Pensacola, Florida
10.2019 - 09.2024
- Identified reimbursement trends and presented strategies for increased financial opportunities to physicians.
- Managed Neurology, ENT/Audiology, Pain Management, Internal Medicine, Primary Care, and Urology.
- Launched a satellite clinic on-schedule, coordinating facilities, IT, and city officials during COVID-19.
- Provided reimbursement trends in revenue cycle matters for office and ASC procedures to providers to optimize physician scheduling and compensation.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Collaborated with Medicare Advantage insurance companies on HEDIS and Quality Measure for Internal Medicine with optimal patient care.
Internal Medicine/Priority Care Coordinator
Medical Center Clinic
Pensacola, Florida
12.2017 - 10.2019
- Fostered physician and key team collaboration, boosting interdepartmental efficiency by 25%.
- Optimized inventory management for 2 clinics, ensuring 100% material availability for 9 providers.
- SuperUser for Allscripts Patient Management System launch for Internal Medicine and Priority Care.
- Streamlined workflow, increasing staff productivity by 15% through process enhancements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
Marketing Manager
The Tin Cow
Pensacola, Florida
07.2017 - 11.2017
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Generated sponsorships for a fundraiser for hurricane relief with related and partnering entities to enhance marketing objectives.
- Devised and implemented efficient processes for production tracking and inventory control in addition to marketing responsibilities.
North Florida Sales Manager
Shipyard Brewing Company
Portland, Maine
10.2012 - 06.2017
- Demonstrated products and specific features at customer locations and special events.
- Collaborated with beer wholesalers in Pensacola, Tallahassee, Jacksonville, Gainesville, St. Augustine, and Ocala.
- In first year, increased distribution in Florida Panhandle market by over 400%.
- Branded products through effective salesmanship, and maintained long-term relationships with clients.
- Networked at events and by phone to expand business profits and revenues.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Manager-Craft Beer Specialist
Goldring Gulf Distributing
Pensacola, Florida
04.2010 - 10.2012
- Oversaw 30+ craft brewery portfolios, increasing regional sales by 15% from Pensacola to Apalachicola.
- Trained 60+ sales reps on new product releases, leading to increased sales in the market.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Supported customers continuously from sales process to product set-up and use.
General Manager/Business Co-Owner
Hopjacks Pizza Kitchen & Taproom
Pensacola, Florida
09.2007 - 04.2010
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Monitored and adjusted pricing, discounts, and promotions to maximize profitability.
- Coordinated new business construction and opening operation with vendors and city permitting for locations in Pensacola, Florida and Mobile, Alabama.
- Sourced vendors and managed deliveries of high-quality supplies.
- Maintained positive relationships with local community and government officials.
- Implemented inventory control systems to reduct bar waste and increase profits.
Education
Bachelor of Science - Business Administration-Healthcare
Pensacola State College
Pensacola, FL 08.2017 - 12.2018
Master's Certificate - Data Analytics
Eastern University
St. Johns, Pennsylvania 10.2024 - Current
Skills
- Teamwork and Collaboration
- Regulatory Compliance
- Task Prioritization
- Analytical Thinking
- Adaptability and Flexibility
- Quality Control
- Decision-Making
- Problem-Solving
- Continuous Improvement
- Time Management
- Professionalism
- Troubleshooting
Timeline
Master's Certificate - Data Analytics
Eastern University
10.2024 - Current
Senior Consultant Practice Manager
Medical Center Clinic
10.2019 - 09.2024
Internal Medicine/Priority Care Coordinator
Medical Center Clinic
12.2017 - 10.2019
Bachelor of Science - Business Administration-Healthcare
Pensacola State College
08.2017 - 12.2018
Marketing Manager
The Tin Cow
07.2017 - 11.2017
North Florida Sales Manager
Shipyard Brewing Company
10.2012 - 06.2017
Manager-Craft Beer Specialist
Goldring Gulf Distributing
04.2010 - 10.2012
General Manager/Business Co-Owner
Hopjacks Pizza Kitchen & Taproom
09.2007 - 04.2010
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