Melissa Casillas
Pomona,California
Summary
Careful School Bus Driver attentive to road rules, school schedules and students' needs. Maintains daily schedules with good driving abilities and understanding of local traffic flows. Protects students by operating bus safely and controlling student behavior. Hardworking employee enthusiastic about learning costumer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
School Bus Driver
Student Transportation Of America, STA
10.2020 - Current
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
Retail Sales Associate Cashier
Bobo's Beauty Supply
05.2019 - 08.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Connected with customers to support positive transaction experiences and address service concerns.
- Processed credit card and debit payments via technology systems, providing accurate charges and credits.
Cashier Assistant Manager
T-Shirt Mart
12.2017 - 05.2019
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Education
Current Student -
Mount San Antonio College
Walnut, CAHigh School Diploma -
Pomona High School
Pomona, CA06.2017
Skills
- Team Leadership
- Customer Service
- Strong verbal communication
- Adaptability and multitasker
- Critical thinking
- Problem Solving
- Fluent in Spanish & English
- Time management
- Proficient in Excel, Microsoft, Word/Powerpoint
Timeline
School Bus Driver
Student Transportation Of America, STA
10.2020 - Current
Retail Sales Associate Cashier
Bobo's Beauty Supply
05.2019 - 08.2020
Cashier Assistant Manager
T-Shirt Mart
12.2017 - 05.2019
Current Student -
Mount San Antonio College
High School Diploma -
Pomona High School
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