MELISSA CASTANEDA

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Made service appointments.
• Scheduled fire inspections.
• Scheduled alarm installations.
• Managed parts inventory.
• Triaged phone calls.

Booking inmates, adding warrants, booking property, inmate visiting, answering phone calls, working with the public, helping other outside Law Enforcement agencies with paperwork and clarification, jail mail, assisting co-workers and correctional deputies as needed, court clerk, processing court minutes, court releases, sentencing minutes, intake of inmates monies, release of inmate monies, processing cash bails, ability to count cash and change quickly and efficiently, time computations, filing, BPR(book, print and releases), tele-type other law enforcement agencies or counties, CLETS inmates for release or warrants, took yearly OSHA and CPR classes help put employee's schedules in the computer, assigned special duties from the supervisors, communicate with the courts on a daily basis and assist my co-workers as needed.

As a Senior Detention Specialist my job was to train new employees and to help them thru the many phases in the jail training program. I had to write daily, weekly and end of phase evaluations on each employee i trained.

Scheduled patient appointments, answered and directed incoming calls using multi-line telephone system, coordinating doctors schedules and meetings, surgery scheduling, calling in medications for patients, scheduling appropriate testing, CT scans and chest x-rays.

Check in patients, updated health insurance, copy medical records, call in medications, medical referrals, room patients, take vital signs, make appointments and open and close the office daily.

Assist doctor in skin cancer surgeries and biopsies, pack and sterilize medical instruments, used autoclave to sterilize instruments, assisted the doctor with skin flaps and harvesting skin grafts, rooming patients, vitals if needed, patient care and call backs, suture removal, stocking of the patient rooms and operating room, in charge of keeping medical supplies and medication current in operating room, draw up local anesthetic, assisted in cosmetic procedures, botox, lip filler, skin care, promoted skin products, post op care instructions and care after procedures, checking operating room equipment to make sure it is functional and operational, order operating room supplies, sterilize operating room, sell and ship facial products, handling tissues from surgeries and biopsies, properly disposing of bio hazardous waste appropriately, putting appropriate tissue in biopsy tube, send off biopsies, assisted in the operating room with MOHS surgery, disinfected instruments from surgery and assisted the physician with any given task needed.