Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Castillo

Buckeye,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Auto Claim Specialist

Farmers Insurance Exchange
02.2019 - Current
  • Examined photographs and surveillance and any other documents relating to claims.
  • Negotiated with claimants to settle claims.
  • Issued payouts to claimants/insureds
  • Evaluated and investigated auto claims and decided whether insurer should pay claim.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Successfully negotiated settlements with claimants and insurers.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Documented all findings in concise reports.

Office Administrative Assistant

Fierro Metal LLC
03.2016 - 11.2018
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Set up conference rooms, technology, and materials to facilitate meetings.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

Assembly Line Worker

Taser International
04.2014 - 03.2016
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated various machines used in production processes.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.

Education

GED -

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

No Degree -

Glendale Community College
Glendale, CA

Skills

  • Billing
  • Bilingual
  • WPM 70
  • Policy Interpretation
  • Insurance Regulations Knowledge
  • Bookkeeping
  • Claims Handling
  • Multi-Line Phone System

Timeline

Auto Claim Specialist

Farmers Insurance Exchange
02.2019 - Current

Office Administrative Assistant

Fierro Metal LLC
03.2016 - 11.2018

Assembly Line Worker

Taser International
04.2014 - 03.2016

GED -

Maricopa Community Colleges - Rio Salado Community College

No Degree -

Glendale Community College

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Melissa Castillo