Melissa Castillo

• Trained and teach on how to reset the floor and merchandise.

Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.

•Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.

• Weekly zero sales, RAPL, new mandatory, EDLP, focuses, fence changes and proper daily plans.
• Checked facility, employee work and service levels to maintain compliance with company standards.
• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
• Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
• Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
• Enhanced member satisfaction by implementing efficient service.
• Ensured compliance with all relevant regulations, maintaining a safe and secure environment for our employees and members.
• Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
• Managed work and performance of more than 20 employees.
• Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
• Successfully resolved members concerns by actively listening to their needs and proposing viable solutions that met their expectations.
• Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
• Development program for employees to reach the next level.

• Managed daily operational tasks such as staff scheduling, budgeting and quality assurance checks.
• Sorted and stocked merchandise according to store layout and product placement.
• Answered member questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Maintained effective team member communication.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Improved member satisfaction by promptly locating items and providing product information.

• Managed team of 22 employees to maintain smooth-running operations of shop floor.
• Managed daily store operations for smooth functioning and achieving sales targets.
• Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and members.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Worked effectively in fast-paced environments.
• Focused on all department benchmark.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Check weekly zero sales. Improved around our EPK percentage from 80% to 100%. Increased our Square trade percentage YTD 26% YTD 38%.
• Zone coverage in the department and make sure all displays are working and tagged correctly.

• Enhanced team performance by implementing effective training strategies and management techniques.
• Accomplished multiple tasks within established timeframes.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for members.
• Managed memeber returns and exchanges efficiently, ensuring a smooth process for both memebers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
• Focused on our Auto renewal, Costco visa and Auto renewal program.

• Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
• Increased client satisfaction by providing expert advice on laser applications and optimization techniques.
• Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
• Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
• Laser hair removal on different skin types.
• Laser teeth whitening