Melissa Cattanach
Cleveland
Summary
Dedicated and adaptable professional with expertise in instructional techniques and public speaking. Experienced in developing engaging lesson plans and maintaining a safe learning environment, ready to enhance student understanding and driving safety.
Overview
26
26
years of professional experience
Work History
Drivers Ed Instructor
White County Drivers Ed Transportation
Cleveland, Ga
12.2025 - Current
- Developed lesson plans to enhance student understanding of traffic laws and safe driving practices.
- Conducted behind-the-wheel training sessions, ensuring adherence to safety regulations and best practices.
- Facilitated classroom instruction, engaging students in discussions on defensive driving techniques.
- Evaluated student progress through assessments, providing feedback to improve driving skills and knowledge.
- Assisted in maintaining a safe learning environment during practical driving exercises and classroom activities.
Hostess Trainer
Cowboys And Angels
Helen, GA
12.2024 - Current
- Trained new host staff on customer service protocols and operational procedures.
- Developed and implemented training materials to enhance onboarding efficiency.
- Oversaw daily front-of-house operations, ensuring smooth guest experiences.
- Mentored team members to improve performance and service delivery standards.
- Coordinated seating arrangements to optimize table turnover and guest satisfaction.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
School Bus Driver
White County Board Of Education
Cleveland,Ga
04.2023 - Current
- Transported students safely to and from school, ensuring compliance with traffic regulations.
- Conducted pre-trip inspections to verify vehicle safety and operational readiness.
- Monitored student behavior on bus, fostering a respectful and safe environment.
- Maintained accurate records of mileage, fuel usage, and maintenance needs.
- Communicated effectively with parents and school staff regarding transportation issues.
- Implemented emergency protocols during incidents, prioritizing student safety.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
Owner/Operator
Appalachian Proclean
Cleveland, Ga
01.2014 - Current
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and supervised staff on cleaning techniques and equipment usage.
- Developed and implemented cleaning protocols to enhance client satisfaction.
- Conducted regular quality inspections to maintain service standards.
- Optimized scheduling for team assignments, improving operational efficiency.
- Built strong relationships with clients, fostering repeat business opportunities.
- Evaluated and sourced cleaning supplies for optimal performance and cost-effectiveness.
- Resolved client concerns promptly, enhancing overall customer experience and retention.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Restaurant Manager
Cowboys And Angels
Helen, GA
09.2016 - 01.2020
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and customer engagement.
- Managed inventory control, reducing waste through effective ordering and stock management procedures.
- Developed and implemented staff schedules to optimize labor costs and operational efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Assistant Food and Beverage Manager
Unicoi State Park
Helen, GA
07.2007 - 2013
- Assisted in managing daily food and beverage operations to ensure seamless service delivery.
- Coordinated staff schedules to optimize coverage during peak service periods.
- Supported inventory management processes, including ordering and stock rotation.
- Ensured compliance with health and safety regulations during food preparation and service.
- Trained new staff on company policies and service standards for enhanced team performance.
- Developed customer feedback mechanisms to enhance service quality and guest satisfaction levels.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Evaluated supplier contracts regularly, ensuring best value was achieved without sacrificing product quality or availability.
- Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
Director of Catering
Black Bear Lodge
Sautee, GA
07.2006 - 07.2007
- Developed and executed catering strategies to enhance guest satisfaction and event success.
- Led team in coordinating logistics for large-scale events, ensuring seamless operations and client engagement.
- Trained staff on service standards, improving overall team performance and customer experience.
- Collaborated with vendors to negotiate contracts, optimizing cost-efficiency for catering services.
- Analyzed client feedback to refine offerings, driving continuous improvement in catering services.
- Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.
- Reduced food waste by implementing inventory control systems that accurately tracked stock levels for various catering supplies.
- Coordinated logistics of off-premise events, including transportation arrangements for catering equipment and staff members to ensure seamless execution at the venue site.
- Evaluated staff performance, providing constructive feedback to enhance skills and maintain high standards of service quality.
- Developed strong relationships with local businesses and community organizations, leading to increased referrals and repeat clientele.
- Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
- Cultivated a positive work environment that fostered employee engagement and teamwork in delivering exceptional service to clients.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
Banquet Captain
Brasstown Valley Resort
Young Harris, GA
02.2002 - 07.2006
- Supervised banquet staff to ensure efficient service delivery and guest satisfaction.
- Coordinated event setup, including table arrangements, décor, and audio-visual equipment.
- Trained new team members in service protocols and operational procedures.
- Communicated with clients to finalize event details and catering requirements.
- Monitored inventory levels of supplies and placed orders as needed for events.
- Implemented quality control measures to maintain high standards of food presentation and service.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
Medical Receptionist
Hillcrest Walk in Clinic
Blairsville, GA
04.2000 - 01.2003
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record (EHR) systems.
- Handled patient inquiries, providing accurate information on services offered.
- Verified insurance coverage and collected copays from patients prior to visits.
- Maintained organized patient records ensuring confidentiality and compliance with regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Culinary Arts Degree - Culinary Arts
North Ga Technical College
Blairsville, GA09-2006
Skills
- Strong communication skills
- Public speaking
- Class instruction
- Instructional techniques
- Adaptable teaching approach
- Recordkeeping
- Individualized instruction strategies
- Student evaluation
Timeline
Drivers Ed Instructor
White County Drivers Ed Transportation
12.2025 - Current
Hostess Trainer
Cowboys And Angels
12.2024 - Current
School Bus Driver
White County Board Of Education
04.2023 - Current
Restaurant Manager
Cowboys And Angels
09.2016 - 01.2020
Owner/Operator
Appalachian Proclean
01.2014 - Current
Assistant Food and Beverage Manager
Unicoi State Park
07.2007 - 2013
Director of Catering
Black Bear Lodge
07.2006 - 07.2007
Banquet Captain
Brasstown Valley Resort
02.2002 - 07.2006
Medical Receptionist
Hillcrest Walk in Clinic
04.2000 - 01.2003
Culinary Arts Degree - Culinary Arts
North Ga Technical College