Sylvia Lee
Four Oaks,NC
Summary
Accomplished professional with a proven track record at Duke Life Flight, enhancing emergency response efficiency and patient care through strong communication and expert subject matter knowledge. Excelled in roles requiring high-pressure decision-making and exceptional public speaking, boosting student performance at Benson Driving School and streamlining processes at Johnston County Sheriff's Office.
Overview
27
27
years of professional experience
Work History
Drivers Ed Instructor
Benson Driving School
Benson, NC
05.2021 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Waitress/Cashier
Holt Lake BBQ
Smithfield, NC
05.2009 - 09.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Telecommunications Operator
Johnston County Sheriffs Office
Smithfield, NC
12.2000 - 12.2018
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
Emergency Medical Technician Intermediate
Duke Life Flight
Durham, NC
12.1997 - 12.2000
- Responded to 911 calls for medical emergencies.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Education
High School Diploma -
South Johnston High School
Four Oaks, NCEMT-I Certification - Emergency Medical Technology
Johnston Community College
Smithfield, NC01.1993
Skills
- Strong Communication Skills
- Public Speaking
- Class Instruction
- Understanding of learning styles
- Expertise in subject matter
- Ability to motivate students
- Group and individual instruction
- Student Engagement
Timeline
Drivers Ed Instructor
Benson Driving School
05.2021 - Current
Waitress/Cashier
Holt Lake BBQ
05.2009 - 09.2020
Telecommunications Operator
Johnston County Sheriffs Office
12.2000 - 12.2018
Emergency Medical Technician Intermediate
Duke Life Flight
12.1997 - 12.2000
High School Diploma -
South Johnston High School
EMT-I Certification - Emergency Medical Technology
Johnston Community College