Melissa Cecilia Romero Martinez
Cartagena
Summary
Dedicated, bilingual professional with a background in economics and a strong track record in customer service, marketing, and photography. Known for delivering top-tier guest experiences aboard Norwegian Cruise Line as a high-performing photographer, seminar host, and trusted front-line team member recognized for creating memorable interactions with guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Photographer
Norwegian Cruise Line
Miami
04.2023 - Current
- Consistently ranked as a top-performing team member in all areas of photo operation.
- Conduct onboard photo seminars and workshops, enhancing guest engagement and upselling opportunities.
- Deliver exceptional customer service while photographing guests and events.
- Actively involved in front-of-house operations, maintaining high guest visibility.
- Monthly top comment card earner.
Trainer
Teleperformance
Cartagena
03.2021 - 12.2022
- Trained and mentored new customer service representatives.
- Conducted quality audits using CRM tools like GPS and Salesforce.
Bilingual Agent
Biscc
Cartagena
03.2021 - 11.2021
- Delivered service in English and Spanish across platforms.
- Managed appointments and resolved issues efficiently.
Marketing Manager
El Arsenal The Rum Box
Cartagena
12.2019 - 05.2021
- Led branding and visual content strategies.
Administrative Assistant
Sisecaribe S.A.S
Cartagena
01.2018 - 12.2019
- Oversaw financial tasks including payroll and invoicing.
Tour Guide & Sales Associate
Gift Shop Cafeto
Cartagena
02.2015 - 11.2016
- Guided cruise guests and supported shop sales.
Education
Bachelor's Degree - Economics
University of Cartagena
Cartagena, Colombia01.2021
Skills
- Guest Service Excellence
- Sales & Upselling Strategies
- Cruise Industry Knowledge
- Team Collaboration & Leadership
- Public Speaking & Seminar Delivery
- Photography & Visual Content Creation
- Bilingual Communication (English & Spanish)
- CRM & Data Entry (Salesforce, GPS)
- Adobe Creative Suite (Photoshop, Lightroom)
- MS Office & Power Platform Tools
- Customer service
- Microsoft Excel expertise
Certification
- Advertising Photography, Comfenalco, 2009-2019
- Leadership & Quality Assurance, Teleperformance
Additional Information
Comfortable in fast-paced, multicultural environments., Passionate about guest engagement and cruise planning.
Languages
- Spanish, Native
- English, B2 Proficiency
Timeline
Photographer
Norwegian Cruise Line
04.2023 - Current
Trainer
Teleperformance
03.2021 - 12.2022
Bilingual Agent
Biscc
03.2021 - 11.2021
Marketing Manager
El Arsenal The Rum Box
12.2019 - 05.2021
Administrative Assistant
Sisecaribe S.A.S
01.2018 - 12.2019
Tour Guide & Sales Associate
Gift Shop Cafeto
02.2015 - 11.2016
Bachelor's Degree - Economics
University of Cartagena
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