Melissa Cervantes
San Luis,AZ
Summary
Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Overview
9
9
years of professional experience
Work History
Behavioral Health Specialist
Sahurao Foundation
05.2023 - 07.2023
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Created progress reports, assessments and charting within required timeframes.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Customer Service Specialist
Convey Health Solutions
07.2018 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Dental Assistant
Sunset Community Health Center
05.2014 - 07.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
Education
Bachelor of Arts - Psychology
Northern Arizona University
Flagstaff, AZ07.2018
Skills
- Admission Procedures
- Crisis Evaluation and Intervention
- Patient Health Information Access
- Behavioral Intervention Plans (BIP)
Languages
English
Spanish
Timeline
Behavioral Health Specialist
Sahurao Foundation
05.2023 - 07.2023
Customer Service Specialist
Convey Health Solutions
07.2018 - 07.2023
Dental Assistant
Sunset Community Health Center
05.2014 - 07.2014
Bachelor of Arts - Psychology
Northern Arizona University
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