Melissa Chabes

• Govern and oversee enterprise Change and Release Management processes for production systems, ensuring 100% adherence to governance, audit, and regulatory standards

• Reviewed, assessed, and approved hundreds of system changes annually, enhancing production stability by minimizing unauthorized or high-risk changes

• Partner with IT, operations, and business stakeholders to perform risk and impact assessments, supporting safe deployment of mission-critical system updates

• Coordinate change scheduling, release windows, and post-implementation reviews to minimize service disruption and operational downtime

• Improved change success rate through implementation of standardized documentation, approval workflows, and validation checkpoints, resulting in more reliable deployments

• Maintained audit-ready records, dashboards, and reports, ensuring regulatory compliance and supporting continuous process improvement initiatives

· Acted as liaison between business units and technical teams to deliver system solutions

· Created and documented system requirements, workflows, and procedures

· Conducted risk and impact analysis of solutions, minimizing process errors

· Led UAT, training sessions, and implementation support for system updates

· Recommended and prioritized system enhancements to improve efficiency

· Delivered business intelligence reporting and analysis for decision-making

· Assisted with disaster recovery tests and live recovery efforts