Melissa Chabes

• Govern and oversee enterprise Change and Release Management processes for production systems, ensuring 100% adherence to governance, audit, and regulatory standards

• Reviewed, assessed, and approved hundreds of system changes annually, ensuring production stability by reducing unauthorized and high-risk changes

• Partner with IT, operations, and business stakeholders to perform risk and impact assessments, supporting safe deployment of mission-critical system updates

• Enhanced change success rate by implementing standardized documentation, approval workflows, and validation checkpoints for reliable deployments

• Coordinate change scheduling, release windows, and post-implementation reviews to minimize service disruption and operational downtime

• Maintained audit-ready records, dashboards, and reports, ensuring regulatory compliance and supporting continuous process improvement initiatives

• Liaised between business units and technical teams to ensure effective delivery of system solutions

• Created and documented system requirements, workflows, and procedures

• Conducted risk and impact analysis of solutions, minimizing process errors

• Recommended and prioritized system enhancements, aligning them with business goals for increased efficiency

• Led UAT, training sessions, and implementation support for system updates

• Produced business intelligence reports and analysis to support data-driven decision-making

• Assisted with disaster recovery tests and live recovery efforts