Melissa Chamorro
Chicago Ridge,IL
Summary
Proven leader and adept multitasker, I significantly enhanced patient satisfaction and streamlined operations at both dental locations in addison with expertise in Dentrix and HIPAA compliance, my collaborative approach and organizational leadership boosted case acceptance rates by over 30%. Skilled in insurance verification and patient scheduling, I excel in fast-paced environments, ensuring optimal efficiency and team harmony. Fantastic at using Dental software such as Dentrix & Dentrix ascend for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Smile Town Dental
Two Rivers Dental
Addison, IL
11.2023 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Boosted office productivity by maintaining accurate records and updating patient information in a timely manner.
- Optimized inventory management processes, reducing costs associated with dental supplies while maintaining adequate stock levels for uninterrupted services.
- Reduced wait times for patients by efficiently coordinating between departments and clinical staff members.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
Dental Front Office Receptionist
Esha Dental LLC
Addison, IL
04.2023 - 11.2023
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Monitored inventory levels of office supplies regularly; ordering additional stock when required to avoid shortages.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Improved efficiency of document storage systems with careful organization of digital files according to practice-specific guidelines.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Dentrix & dentrix ascend proficient
Teaching Assistant
Penny Lane Centers
Chicago Ridge, IL
06.2022 - 04.2023
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Completed daily reports on attendance and disciplinary performance.
- Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
Kindergarten Assistant
KinderCare Learning Centers
Downers Grove, IL
03.2020 - 12.2022
- Played games with students to increase understanding of subjects.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Promoted healthy habits by implementing nutrition education lessons as part of the kindergarten curriculum regularly integrating physical activity breaks during class time.
- Facilitated small group instruction for targeted skill-building in literacy, numeracy, motor skills development, and social-emotional growth.
- Maintained comprehensive records of each student''s developmental milestones, achievements, and areas for improvement throughout the school year.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Collaborated with lead teachers to develop and implement engaging lesson plans tailored to individual student needs.
- Enhanced learning experiences by incorporating hands-on activities and creative projects into the kindergarten curriculum.
- Boosted children''s social and emotional development through positive reinforcement and consistent encouragement.
- Coordinated classroom materials inventory management ensuring adequate supplies were available for daily use while adhering to budgetary constraints.
- Utilized diverse teaching methods to accommodate various learning styles and abilities within the kindergarten setting.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Developed a rapport with students, establishing trust and fostering positive relationships that promoted academic success and personal growth.
- Integrated outdoor education into lesson plans.
- Assisted in the planning and execution of special events, such as class performances, holiday celebrations, and end-of-year ceremonies.
- Served as an effective liaison between administration families addressing questions concerns related educational policies procedures expectations.
- Supported the implementation of classroom management strategies, fostering a sense of respect, responsibility, and cooperation among students.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Food and Beverage Cashier
Dunkin' Brands
Oakbrook Terrace, IL
03.2018 - 03.2020
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Engaged customers to help create superior food and beverage experience.
- Assisted in maintaining inventory levels, ensuring availability of popular items during peak hours.
- Trained new employees on company policies, procedures, and best practices in foodservice operations for seamless integration into the team.
Barista
Starbucks, Barista
Oakbrook Terrace, IL
01.2017 - 03.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Sales Associate
Akira Chicago
Schaumburg, IL
09.2014 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Recommended accessories and complementary purchases to boost revenue.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Education
Associate of Arts - General Studies
College of DuPage
Glen Ellyn, IL05.2019
High School Diploma -
Addison Trial Highschool
Addison, IL06.2015
Skills
- Organizational Leadership
- Office Organization
- Patient Scheduling
- HIPAA Compliance
- Dental Terminology
- Insurance Verification
- Cash reconciliation
- Document Preparation
- Phone and Email Etiquette
- Team Collaboration
- Excellent multitasking capability
- Administrative Support
- Incoming Call Reception
- Punctual and Reliable
- Office Opening and Closing
- Dental staff support
- Dentrix & Dentrix Ascend program proficiency
- Problem-Solving
- Attention to Detail
- Multitasking
- Adaptable and Flexible
- Reliability
- Organization and Time Management
- Decision-Making
- Task Prioritization
- Analytical Thinking
- Staff Leadership
- Self Motivation
Languages
Spanish
Full Professional
Timeline
Smile Town Dental
Two Rivers Dental
11.2023 - Current
Dental Front Office Receptionist
Esha Dental LLC
04.2023 - 11.2023
Teaching Assistant
Penny Lane Centers
06.2022 - 04.2023
Kindergarten Assistant
KinderCare Learning Centers
03.2020 - 12.2022
Food and Beverage Cashier
Dunkin' Brands
03.2018 - 03.2020
Barista
Starbucks, Barista
01.2017 - 03.2018
Sales Associate
Akira Chicago
09.2014 - 12.2016
Associate of Arts - General Studies
College of DuPage
High School Diploma -
Addison Trial Highschool