- Baking
- Backpacking and Hiking
- Gardening
- Crafting and DIY Projects
Melissa Cheryl Alicie
Mt. Vernon
Summary
I would like a challenging position in Customer Service where my ability to interact with a broad customer base will promote an opportunity for personal and professional development.
Proven administrative, secretarial and general office experience. Strong background in all aspects of customer service and support. Knowledge of computers including Windows/Dos programs, MS Word, Microsoft Office Professional, including Access and Excel. Outstanding general office management skills including typing, filing, multi-phone line systems, accounts payable, accounts receivable, invoicing, inventory and purchasing experience. Team player, ability to work with individuals on all levels.
Supply chain professional prepared for role with comprehensive experience in inventory management and logistics. Known for strong focus on team collaboration and achieving results, consistently adaptable to changing needs. Possesses excellent organizational skills and reliable problem-solving abilities valued by employers.
Experienced with inventory management, logistics coordination, and team leadership. Utilizes effective organizational skills to streamline processes and enhance productivity. Knowledge of best practices in warehouse operations ensures efficient and accurate shipment handling.
Diligent Warehouse Associate offering [Number] years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Retail Marketplace, Back Dock Receiving Lead
The Kroger Company
Columbus, Ohio
09.2010 - Current
- Provide excellent customer service, stock fresh produce, food preparation for sale, Food sampling, order supplies, maintain current inventory in the produce dept., Grocery Department / Nature's Market, a health food area with in the store, Help others finish the daily tasks if they get behind.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Commercial & Consumer Collections
Recovery One LLC
Dublin, Ohio
01.2007 - 01.2010
- General office and phone work, closely managed consumer and commercial accounts that were in for collections, solved problems, created budgets, and provide customer service.
- Led negotiations with clients, ensuring favorable terms while strengthening partnerships.
- Built a strong network of industry contacts through active participation in professional associations and networking events.
Tractor Trailer delivery driver
U S Express, Inc.
Chattanooga, Tenn.
01.2006 - 01.2007
- Tractor Trailer delivery driver based at the Kroger Distribution Center, Delaware. Made deliveries to the area Kroger Stores in Ohio, Michigan and West Virginia During this time, in 2005, I also helped my husband start our trucking company, and we are leased to KL Breeden & Sons~ Kroger Dedicated Transport, which has a contract to haul product for The Kroger Company.
Department Manager
Wal-Mart, Inc.
Mount Vernon, Ohio
01.2004 - 01.2006
- Handled the daily operations of two departments, kept the inventory up to date, ordered product, stocked shelves. I was also the Community Action Coordinator for the area. I helped area Charity Organizations set up programs within the store at Christmas time for needy families and children.
Ruby Tuesday Restaurant
Mount Vernon, Ohio
01.2004 - 01.2006
- Served customers their ordered food, helped clean up daily operations after the business day was over, and took phone orders for the curb side service.
Customer service, Cashier promoted Front Desk
Meijer's Department Stores
Newark, Ohio
01.1999 - 01.2002
- Assisted the customers with disabilities in their shopping, preformed daily balances and tracked cashier's logs, dealt directly with customers, answered inquiries, resolved problems, handled the returns of merchandise and exchanges.
Bookkeeping
Tri-County Oil Inc.
Johnstown, Ohio
01.1998 - 01.2000
- Performed full charge bookkeeping responsibilities, including: accounts receivables and billing, accounts payables, collections, bank reconciliations, monthly and quarterly reports, customer service and dispatching, routed fuel delivery drivers.
Cashier promoted to Store Manager
Clark Oil Company
Milwaukee, Wisconsin
01.1992 - 01.1998
- Oversaw all store functions including cashiering, purchasing and inventory control, employee hiring, training, scheduling and supervision of 10 employees. I managed 3 stores in six years. Re-engineered and supported each store's effort to successfully improve conditions and strengthen profitability levels.
Education
Associates Degree - Accounting
Indian River Community College
Ft. Pierce, Florida01-1988
Associates Degree - Accounting
State University Of New York
Cortland, New York01-1990
Skills
- Loading and unloading
- Computer skills
- Stock organization
- Warehouse operations
- Pallet jack operation
- Product inspection
- Supplier relations
- Shipping coordination
- Returns processing
- Delivery processing
- Receiving scheduling
- Barcode scanning
- Supply chain
- Dock management
- Teamwork and cooperation
- Time management
- Self-motivated and independent
- Attention to detail
- Package handling
- Punctual and reliable
- Warehouse safety
- Warehousing operations
- Shipping and receiving
- Effective communication
- Verbal and written communication
- Organization and prioritization
- Relationship building
- Safety procedures
- Data entry
- Task prioritization
- Material handling equipment
- Shipment tracking
- Warehouse software systems
- Product knowledge
- Stock rotation
- Hazardous materials handling
- Inventory software
- Load planning
- US Driver's license
- Inventory management
- Shipping documentation
- Microsoft Office Suite
- Workflow optimization
- Records management
- Vendor coordination
- Invoice reconciliation
- Delivery scheduling
- Cross-functional collaboration
- Pallet jack use
- Shipping and receiving tracking
- Receiving procedures
Certification
- Ohio CDL License - 2005 -present
Interests
Timeline
Retail Marketplace, Back Dock Receiving Lead
The Kroger Company
09.2010 - Current
Commercial & Consumer Collections
Recovery One LLC
01.2007 - 01.2010
Tractor Trailer delivery driver
U S Express, Inc.
01.2006 - 01.2007
Department Manager
Wal-Mart, Inc.
01.2004 - 01.2006
Ruby Tuesday Restaurant
01.2004 - 01.2006
Customer service, Cashier promoted Front Desk
Meijer's Department Stores
01.1999 - 01.2002
Bookkeeping
Tri-County Oil Inc.
01.1998 - 01.2000
Cashier promoted to Store Manager
Clark Oil Company
01.1992 - 01.1998
Associates Degree - Accounting
State University Of New York
Associates Degree - Accounting
Indian River Community College