Melissa Church
London,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
Work History
BSR
Senture Connect
London , KY
09.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - Criminal Justice
Somerset Community College
Somerset, KYSkills
- Project Planning
- Interpersonal Communication
- Excellent Communication
- Analytical and Critical Thinking
- Analytical
- Decision-Making
- Customer Relations
- Microsoft Office
- Networking
- Organizational Skills
- Data Management
- Research
- Teamwork and Collaboration
- Organization
- Flexible and Adaptable
- Attention to Detail
- Basic Math
- Relationship Building
Affiliations
- I am a single mom who is very independent. I manage to get my work life taken care of and my kids life managed as well between all the sports and other activities they do.
Accomplishments
- Criminal justice certificate
Certification
- I went to college for criminal justice. I only missed it by a few points for getting the full degree but I did walk away with the criminal justice certificate. I have taken all the psychology classes that I could take at somerset community and south college in Knoxville Tennessee
Languages
English
Professional
Timeline
BSR
Senture Connect
09.2024 - Current
Some College (No Degree) - Criminal Justice
Somerset Community College
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