MELISSA C. LINKFIELD
U.S. Department of Homeland Security
Kalamazoo,MI
1
Language
1
Certification
22
years of professional experience
Highly organized administrative and operations professional with extensive experience supporting leadership, coordinating complex schedules, preparing reports, maintaining confidential records, and managing multiple priorities in fast-paced, deadline-driven environments. Background includes organizational administration, human resources, payroll, budget management, stakeholder communications, training coordination, and nonprofit leadership. Skilled at anticipating operational needs, developing efficient tracking systems, interpreting policies, and ensuring accurate, timely follow-through. Brings sound judgment, professionalism, attention to detail, and a strong commitment to service, teamwork, and community engagement.
Work History
PROGRAM ASSISTANT, SCHEDULING
3 Years 5 Months- Provide comprehensive administrative, scheduling, reporting, and operational support for a major airport hub and 16 additional Michigan airport locations, coordinating information and priorities across multiple teams and locations.
- Coordinate complex schedules, staffing requirements, leave requests, overtime assignments, shift changes, and employee requests to maintain efficient daily operations.
- Support annual scheduling and leave selection processes across 17 Michigan airports, balancing competing needs, deadlines, and operational requirements.
- Prepare, organize, distribute, and maintain reports, correspondence, personnel records, administrative files, and operational documentation.
- Develop and maintain databases, tracking tools, and reporting systems to monitor staffing, attendance, leave, overtime, training, recruitment, and operational assignments.
- Analyze workforce and operational data to identify needs, track activity, and provide management with information supporting planning and decision-making.
- Review and certify employee time records for payroll processing, emphasizing accuracy, accountability, and timely submission.
- Receive operational briefings and communicate relevant updates, staffing concerns, incidents, safety issues, and other time-sensitive information to leadership.
- Interpret policies, procedures, and labor agreement requirements to resolve administrative questions and support consistent processes.
- Coordinate employee training and assessment interviews, manage competing scheduling demands, and communicate arrangements to relevant participants.
- Maintain electronic communication channels, databases, and employee tracking systems; provide guidance and training on internal software and procedures.
- Conduct quality assurance reviews, document findings, and maintain records supporting operational compliance and accountability.
- Transportation Security Administration (TSA)
TRANSPORTATION SECURITY OFFICER
6 Years 5 Months- Performed security, customer service, training, and documentation responsibilities in a high-volume, procedure-driven environment requiring sound judgment, professionalism, and attention to detail.
- Applied established procedures and sound judgment to address time-sensitive issues, resolve operational concerns, and maintain a professional environment.
- Communicated clearly with passengers and colleagues while responding to changing priorities and sensitive situations.
- Served as an on-the-job training coach, supporting employee development and maintaining training progress documentation.
- Prepared and maintained training records, inventory documentation, incident reports, and uniform allocation records.
- Responded to alarms, security incidents, prohibited items, and disruptive behavior while following applicable procedures.
- Maintained accurate records and supported consistent implementation of operational standards in a highly regulated environment.
- Transportation Security Administration (TSA)
HUMAN RESOURCES SPECIALIST — REASONABLE ACCOMMODATION PROGRAM
9 Months- Provided administrative and analytical support to a human resources program requiring discretion, accurate documentation, regulatory awareness, and coordination among multiple stakeholders.
- Managed case tracking and documentation from initial request through closure, following up with employees, supervisors, and stakeholders to obtain required information.
- Maintained confidential personnel-related records in departmental databases, ensuring information was organized, complete, and accessible for authorized program use.
- Prepared quarterly, year-end, and interagency reports to support leadership oversight, program accountability, and administrative decision-making.
- Researched policies and regulations, interpreted program requirements, and communicated guidance to help resolve questions and recurring case issues.
- Tracked accommodation types, associated costs, reassignment efforts, and certification records to support reporting and program administration.
- Reviewed position responsibilities and supporting documentation for workplace evaluations and technology assessments.
- Balanced multiple cases, documentation requirements, and reporting deadlines while maintaining accuracy and professionalism.
- Transportation Security Administration (TSA)
DIRECTOR / ADMINISTRATOR
7 Years- Directed day-to-day administration of a nonprofit 501(c)(3) organization, overseeing organizational operations, financial administration, human resources, board relations, grants, community partnerships, and program delivery.
- Managed organizational administration and an annual operating budget exceeding $80,000, coordinating financial responsibilities, expenditures, and resource allocation.
- Researched, developed, wrote, and administered grant applications and awards, including Community Development Block Grant (CDBG) funding and multimillion-dollar redevelopment initiatives.
- Coordinated communications and relationships with board members, partners, residents, volunteers, and other stakeholders.
- Oversaw payroll, employee benefits, recruitment, staffing, employee relations, performance evaluations, and volunteer coordination.
- Prepared organizational reports, developed policies, delivered public presentations, and maintained administrative documentation supporting organizational activities.
- Planned and coordinated community improvement, neighborhood safety, youth engagement, and blight-reduction initiatives.
- Managed multiple projects and competing priorities while supporting funding requirements, organizational objectives, and community needs.
- Supported fundraising and community development efforts through grant administration, partnership coordination, and public engagement.
Education
Associate of Applied Science - Criminal Justice Homeland Security Technical/Occupational Certificate — Emphasis in Human Trafficking
Skills
Administrative and Leadership Support
Schedule and Calendar Coordination
Meeting and Interview Coordination
Report Preparation and Data Management
Confidential Information Management
Records
Files
and Document Administration
Written and Verbal Communication
Correspondence and Information Distribution
Budget Administration and Expense Tracking
Human Resources and Payroll Support
Project and Task Coordination
Database and Electronic Records Management
Policy Interpretation and Compliance
Stakeholder and Community Relations
Nonprofit and Fundraising Support
Process Improvement and Organizational Systems
Microsoft Teams and Electronic Scheduling Systems
Prioritization
Multitasking
and Deadline Management
Accomplishments
- Recipient of 29 TSA Personal Awards
- STAR Award for Community Volunteerism
Certification
- Homeland Security Associate Certificate
- Rising Leaders Development Program — TSA / George Mason University
- Training and Development Leadership Education Program — Center for Homeland Defense and Security
- FEMA Incident Command System (ICS) and National Incident Management System (NIMS) Courses
- Human Resources Academy Training
- American Red Cross Instructor / Instructor Trainer
AWARDS AND ADDITIONAL INFORMATION
- French: Novice proficiency
- Sign Language: Intermediate proficiency
AWARDS AND ADDITIONAL INFORMATION
- French: Novice proficiency
- Sign Language: Intermediate proficiency
Awards
- Recipient of 29 TSA Personal Awards
- STAR Award for Community Volunteerism
Personal Information
Title: EXECUTIVE ADMINISTRATIVE SUPPORT | OPERATIONS | ORGANIZATIONAL COORDINATION
Timeline
PROGRAM ASSISTANT, SCHEDULING
U.S. Department of Homeland Security
06.2023 - CurrentRead More
HUMAN RESOURCES SPECIALIST — REASONABLE ACCOMMODATION PROGRAM
U.S. Department of Homeland Security
10.2020 - 07.2021Read More
TRANSPORTATION SECURITY OFFICER
U.S. Department of Homeland Security
01.2017 - 06.2023Read More
DIRECTOR / ADMINISTRATOR
West Douglas Neighborhood Association
02.2005 - 02.2012Read More
DES MOINES AREA COMMUNITY COLLEGE
Associate of Applied Science from Criminal Justice Homeland Security Technical/Occupational Certificate — Emphasis in Human Trafficking
Read More