Melissa Coburger
Pensacola,FL
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Focused on supporting team success and achieving positive results.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Icing By Claire's
Pensacola, FL
04.2025 - Current
- Trained and mentored team members on product knowledge and sales techniques.
- Managed inventory levels and organized stockrooms for optimal product placement.
- Assisted in creating a welcoming environment through exceptional customer service.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cash handling performing POS sales, returns, drawer audits and bank deposits.
Produce Clerk
Publix
Pensacola, FL
04.2023 - 02.2025
- Stocked produce displays with fresh fruits and vegetables, keeping items organized and accessible.
- Performed quality checks on produce, removing damaged or spoiled items promptly.
- Provided excellent customer service by greeting each customer promptly.
- Cleaned work areas throughout shift to maintain sanitation standards.
Shift Supervisor
Walgreens
Pensacola, Florida
12.2021 - 04.2023
- Supervised cash handling processes to ensure accuracy of transactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership, insight and training to new employees on company policies and procedures.
Department Supervisor
Kohl's Department Stores, Inc
Pensacola, FL
10.2010 - 06.2021
- Trained and mentored new associates on department policies and procedures.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day including register counts, vault accuracy and bank deposits.
- Delegated work to staff, setting priorities and goals.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, adequate stock levels and proper merchandising including displays.
- Supervised, trained, and developed team members, enhancing their performance and professional growth by conducting performance reviews giving positive feedback
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Handled shift overstock, restocking and inventory control while also ensuring compliance with all safety regulations across the department.
General Manager
Love Whole Foods
Ormond Beach , FL
06.2004 - 05.2010
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created schedules and monitored payroll to remain within budget.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Trained employees on duties, policies and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Administered employee discipline through verbal and written warnings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Woodham High School
Pensacola, FL01-1996
Skills
- Stock replenishment
- Customer service
- Point of sale operation
- Inventory counts
- Retail merchandising
- Task delegation
- Merchandise organization
- Store appearance
- Safety procedures compliance
- Strong work ethic
Timeline
Assistant Manager
Icing By Claire's
04.2025 - Current
Produce Clerk
Publix
04.2023 - 02.2025
Shift Supervisor
Walgreens
12.2021 - 04.2023
Department Supervisor
Kohl's Department Stores, Inc
10.2010 - 06.2021
General Manager
Love Whole Foods
06.2004 - 05.2010
High School Diploma -
Woodham High School