Petricia Dias-Williams
Miami Gardens,FL
Summary
Dynamic leader with a proven track record, excelling in task delegation and team leadership. Enhanced department efficiency and product quality through innovative inventory and staff management. Skilled in patient relationship building, demonstrating adaptability across roles. Achieved significant improvements in employee performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sprouts
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Produce Supervisor
Whole Food Market
01.2016 - 02.2024
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Reported product ordering and shipping discrepancies to department manager.
- Generated signage for produce goods and performed price check functions.
- Streamlined inventory management by implementing efficient ordering processes and maintaining accurate records.
- Developed strong communication channels within the team, fostering a positive work environment conducive to success.
- Improved product quality by conducting regular inspections and enforcing adherence to safety standards.
- Maintained a clean and organized department, adhering to sanitation guidelines and company policies.
- Participated in hiring processes, interviewing candidates and selecting top talent for available positions within the department.
Home Health Aide
Private Duty
03.2019 - 12.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
High School Diploma -
Green Island High
Jamaica06.2004
Skills
- Task Delegation
- Stock replenishment
- Merchandising Strategies
- Product Rotation
- Employee Scheduling
- Patient relationship building
- Team Leadership
- Time Management
- Adaptability
- Critical Thinking
- Staff Coaching and Training
Certification
- Home Health Aide Certified
- CDATL Certified
- CPR Certified
Timeline
Assistant Manager
Sprouts
02.2023 - Current
Home Health Aide
Private Duty
03.2019 - 12.2021
Produce Supervisor
Whole Food Market
01.2016 - 02.2024
High School Diploma -
Green Island High
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