Melissa Colbert
Rosedale,MD
Summary
Personable Bartender/Cocktail Server experienced in delivering exceptional service in high-volume bar environments. Contributed to customer satisfaction through efficient drink preparation and attentive service, while maintaining optimal bar cleanliness and stock levels. Focused on enhancing guest experiences by leveraging strong multitasking and communication skills.
Overview
11
11
years of professional experience
Work History
Bartender
Elite vending solutions
Baltimore, Maryland
10.2026 - Current
- Mixed alcoholic and nonalcoholic drinks following standard recipes and service guidelines.
- Greeted guests and provided courteous beverage service in fast-paced settings.
- Restocked glassware, garnishes, and bar supplies for daily shift readiness.
Grocery Shopper
Instacart Group
Baltimore, Md
02.2020 - Current
- Shopped Instacart customer orders using mobile app instructions and store aisles.
- Selected fresh produce, meat, dairy, and pantry items with careful quality checks.
- Substituted unavailable products through Instacart messaging and customer approval.
- Packed groceries securely for safe transport and organized order separation.
- Communicated with customers about preferences, replacements, and special item requests.
- Reviewed order lists for accuracy before checkout and delivery handoff.
- Navigated grocery stores efficiently to locate items across departments.
Cocktail Server
Horseshoe Casino
Baltimore
06.2022 - 09.2026
- Mixed alcoholic and nonalcoholic drinks following standard recipes and service guidelines.
- Greeted guests and provided courteous beverage service in fast-paced settings.
- Restocked glassware, garnishes, and bar supplies for daily shift readiness.
- Delivered cocktails and beverages to guests on Horseshoe Casino floor
- Processed guest payments using casino point-of-sale systems
- Verified identification and followed responsible alcohol service policies
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service at all times.
- Maintained accurate cash handling practices while efficiently serving customers.
- Assisted with buffet setup, replenishment, and clean service area maintenance.
- Maintained polished appearance, professional manners, and attentive service throughout events.
- Cleared tables, removed dishware, and reset spaces for next event service.
- Delivered plated meals and beverages according to banquet service timing and sequence.
- Set up banquet tables, linens, place settings, and service stations for events.
- Served banquet guests at hospitality venue, following formal dining and service standards.
Shift Manager
Aldi Foods
Baltimore, Md
05.2015 - 08.2020
- Supervised ALDI store shift operations and delegated daily tasks
- Trained store associates on customer service and checkout procedures
- Managed cash registers, tills, and balanced cash drawers
- Coordinated opening and closing routines for store readiness
- Enforced food safety, cleanliness, and store opening standards
- Monitored stock levels and restocked shelves, coolers, and displays
- Resolved customer concerns and maintained friendly service at ALDI
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
Sparrows Point High
Baltimore, MdSome College (No Degree) - None
Community College of Baltimore County
Baltimore, MdSkills
- Cocktail mixing
- POS systems
- Alcohol service compliance
- Cash handling
References
References available upon request.
Timeline
Bartender
Elite vending solutions
10.2026 - Current
Cocktail Server
Horseshoe Casino
06.2022 - 09.2026
Grocery Shopper
Instacart Group
02.2020 - Current
Shift Manager
Aldi Foods
05.2015 - 08.2020
Sparrows Point High
Some College (No Degree) - None
Community College of Baltimore County