Melissa Collins
Seven Valleys,Pennsylvania
Summary
Patient-oriented Ophthalmic Technician with 8-year background performing diagnostic testing and patient administrative tasks. Adept at taking patient medical histories and providing chairside assistance to 8+ Optometrists and Ophthalmologists within busy eye care practice. Welcoming and supportive to provide patient services to 35- 50+ patients each day.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Ophthalmic Technician & Photographer
Wilmer Eye Institute, Johns Hopkins University
Bel Air, Maryland
10.2013 - Current
- In charge of performing all imaging for clinic daily. Produce imaging upon request and with a schedule. Imaging consists of OCT scans on Heidelberg Spectralis and Cirrus OCT. Fundus imaging and Fluorescein Angiography on both Zeiss 30 degree (external photo capability as well) and Optos cameras.
- Direct patients to exam rooms for initial work up to aide physicians with carrying out efficient appointments.
- Screen patients for eye issues and checked visual acuity and perform any necessary testing while with patients such as Lensometry, Auto Refraction, Corneal Pachymetry, Color vision, Humphry Visual Fields.
- Triage phone calls from patients and outside contacts and handle in order of importance. Send refill requests to Doctors when needed.
- Clean and sterilize ophthalmic or surgical instruments.
Manager and Bartender
The Emerald Tavern And Grille
Parkville, Maryland
02.2011 - 10.2013
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Bartender and Server
McAvoy's Bar/Restaurant And Crab House
Parkville, Maryland
03.2009 - 02.2011
- Arranged and prepared tables for customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Parkville, Maryland06.2003
Skills
- Produces high quality Imaging and Angiograms
- Proficient chart and Medical history documentation
- Visual prescreening patients
- Provides Physician support
- Knowledgeable in Equipment calibration
- Epic, Forum and Optos Software Proficient
- Self-Motivated
Accomplishments
- Helped create and perform a study for OCT patients who are extremely myopic. Coordinated with Dr. Meghan Berkenstock, M.D. who created and wrote up the study. The study was then published in the Glaucoma Journal and Wilmer Eye Institute's Wilmer Insight magazine.
- Wilmer's first hybrid Technician and Photographer.
Certification
- JCAHPO Certified COA
- Wilmer Certified Photographer
- BLS CPR Certified
Timeline
Ophthalmic Technician & Photographer
Wilmer Eye Institute, Johns Hopkins University
10.2013 - Current
Manager and Bartender
The Emerald Tavern And Grille
02.2011 - 10.2013
Bartender and Server
McAvoy's Bar/Restaurant And Crab House
03.2009 - 02.2011
High School Diploma -
Parkville High School & Center For Math/Science