Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA COLLINS

Saint Marys,GEORGIA

Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Overview

8
8
years of professional experience

Work History

Cashier

Murphy USA
09.2023 - Current
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Merchandise Associate

Marshalls
11.2022 - 12.2023
  • Organize displays, place merchandise away, keep sections clean, customer service, help customers,handle trucks, cover the front.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.

Customer Service Cashier, Baker, Deli Woker

The Pilot Travel Center
01.2022 - 11.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Assembled and served meals according to specific guest requirements.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.

Warehouse Worker

Simply Price Pre
10.2021 - 01.2022
  • Unpackaged and repackaged, labeling the orders, putting orders together.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Packed boxes and stock using organizational guidelines.

Assistant Store Manager

Dollar General
09.2018 - 10.2021
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.

Meineke Car Care Center
11.2015 - 12.2017
  • Clean, Answer phones, Make Appointments, Deal with Money, help
  • Customers, keep Inventory.

Education

Diploma - Medical Office Administrative

Ridelly - Lowell Business & Technical
New London, CT
10.2012

Skills

  • Fast Learner
  • Leadership qualities
  • Bilingual
  • Customer Service
  • Relationship Building
  • Multitasking and Organization
  • Team Oversight
  • Merchandising
  • Customer Care

Timeline

Cashier

Murphy USA
09.2023 - Current

Merchandise Associate

Marshalls
11.2022 - 12.2023

Customer Service Cashier, Baker, Deli Woker

The Pilot Travel Center
01.2022 - 11.2022

Warehouse Worker

Simply Price Pre
10.2021 - 01.2022

Assistant Store Manager

Dollar General
09.2018 - 10.2021

Meineke Car Care Center
11.2015 - 12.2017

Diploma - Medical Office Administrative

Ridelly - Lowell Business & Technical

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MELISSA COLLINS