Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Combs

Jacksonville,FL

Summary

Trustworthy Certified Shift Manager with talents in quality assurance, operational impropvements and money management. Specialties translating duties to crew and maintaining and clean and organized work space. Adaptable and service focused with strong leadership skills.

Overview

11
11
years of professional experience

Work History

Certified Trainer/Shift Lead Manager

Hawkers Asian Street Food
06.2016 - Current

Adjusted strategies and maintained agile sustainable operations.

Assist and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Assist with new openings and coaching to boost customer numbers and market penetration while enhancing engagement and driving growth.

Ordered supplies and products when stock ran low.

Assigned tasks and responsibilities to each employee on shift.

Culinary Supervisor

Delaware North Sports Service
07.2016 - 06.2019

Established day's priorities and delegating task, taking into account daily events, business levels and forecasts.

Supported team to reach common goals.

Anticipated guest's needs and responded to and acknowledged guests and resolved concerns.

Followed company, safety, security policies and procedures.

Running the catering for the Jacksonville Jaguars to uphold successful operation strategies

Multi-Unit Manager

Dunkin' Donuts Franchising
08.2012 - 06.2016

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions,

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Established team Priorities, maintained schedules and monitored performance.

Education

Bachelor of Arts - Culinary Business Management

The Art Institute of Miami
Jacksonville,FL

Skills

Coaching and Training

Operations and Procedure Knowledge

Natural Leadership Skills

Continuous Quality Improvement

Training Proficiency

Timeline

Culinary Supervisor

Delaware North Sports Service
07.2016 - 06.2019

Certified Trainer/Shift Lead Manager

Hawkers Asian Street Food
06.2016 - Current

Multi-Unit Manager

Dunkin' Donuts Franchising
08.2012 - 06.2016

Bachelor of Arts - Culinary Business Management

The Art Institute of Miami
Melissa Combs