Trustworthy Certified Shift Manager with talents in quality assurance, operational impropvements and money management. Specialties translating duties to crew and maintaining and clean and organized work space. Adaptable and service focused with strong leadership skills.
Adjusted strategies and maintained agile sustainable operations.
Assist and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Assist with new openings and coaching to boost customer numbers and market penetration while enhancing engagement and driving growth.
Ordered supplies and products when stock ran low.
Assigned tasks and responsibilities to each employee on shift.
Established day's priorities and delegating task, taking into account daily events, business levels and forecasts.
Supported team to reach common goals.
Anticipated guest's needs and responded to and acknowledged guests and resolved concerns.
Followed company, safety, security policies and procedures.
Running the catering for the Jacksonville Jaguars to uphold successful operation strategies
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions,
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established team Priorities, maintained schedules and monitored performance.
Coaching and Training
Operations and Procedure Knowledge
Natural Leadership Skills
Continuous Quality Improvement
Training Proficiency