MELISSA CONCEPCION
Sunrise
Summary
Dedicated professional with extensive experience in delivering exceptional customer service across diverse client bases. Recognized for the ability to swiftly assess customer needs and implement tailored solutions, ensuring high levels of satisfaction. Proficient in legal research, document preparation, and case management, with a strong emphasis on effective collaboration and adaptability. Committed to maintaining confidentiality while consistently producing high-quality results and streamlining processes to enhance service efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Junior Paralegal
Bernstein Chackman Liss & Rose
03.2023 - Current
- Drafted routine legal documents, ensuring accuracy and compliance with regulations.
- Assisted paralegals in case management, maintaining organized files and records.
- Managed case deadlines, contributing to timely submissions and follow-ups.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed client files and maintained confidentiality, ensuring an organized and secure work environment.
Customer Service Representative
Allstate
02.2014 - 03.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Assisted with training and mentoring new team members.
- Assisted customers with product selection by providing detailed information about available products and services.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Education
Bachelor of Science (B.S.) - Community Engagement Concentration
Florida Gulf Coast University
Fort Myers, FL, US06.2021
Certificate - Paralegal Studies
Florida International University
Miami, FL05-2025
Skills
- Account Management
- Report Preparation
- Staff Training
- Credit Card Payment Processing
- Retail Sales Customer Service
- Customer Relations
- Customer Consulting
- Team Development
- Customer Relationship Management
- Court filing procedures
- Calendar management
- Office administration
Certification
4-40 Insurance license- customer service representative
Timeline
Junior Paralegal
Bernstein Chackman Liss & Rose
03.2023 - Current
Customer Service Representative
Allstate
02.2014 - 03.2023
Bachelor of Science (B.S.) - Community Engagement Concentration
Florida Gulf Coast University
Certificate - Paralegal Studies
Florida International University