Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melissa Cook

Mesa,AZ

Summary

Detail-oriented and knowledgeable healthcare professional skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Pendleton Pediatrics
Chandler, AZ
09.2021 - Current
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patient's parents/guardians to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Performed clia waived tests
  • Prepared and administered age appropriate vaccines and medications to alleviate patient symptoms.

Certified Medical Assistant

Patel Medical Clinic
Sierra Vista, AZ
09.2018 - 07.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit 30-50 prescriptions and refills daily.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Monitored rapid strep and influenza test accuracy using quality controls.
  • Measured patient pulse oximetry.
  • Oriented and trained new staff on proper procedures and policies.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Taught patients about medications, procedures and care plan instructions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.

WAITRESS

PIZZA HUT ITALIAN BISTRO
08.2014 - 09.2018
  • Promptly and empathetically handled guest concerns and complaints
  • Greeted customers and provided excellent customer service
  • Used cash registers and credit card machines to cash out customers

INFANT TEACHER

CHILDTIME
Tucson, AZ
06.2012 - 08.2014
  • Promoted language development skills through reading and storytelling
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces
  • Maintained daily records of children's individual activities, behaviors, meals and naps
  • Monitored each student's educational progress with individualized charts and files.
  • Developed age-appropriate activities and programs for children from ages 6 weeks to 11 years old.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

WAITRESS

PIZZA HUT ITALIAN BISTRO
08.2010 - 06.2012
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Handled currency and credit transactions quickly and accurately.

CHILDCARE PROVIDER, KIDSWORLD
05.2010 - 08.2010
  • Communicated regularly with parents about daily activities and behaviors
  • Organize activities that allow children to learn and explore interests.

Education

Certified Medical Assistant -

Cochise College
Sierra Vista, AZ
05.2018

Some College (No Degree) - General

Eastern New Mexico University
Portales, NM

Diploma -

Buena High School
Sierra Vista, AZ
05.2008

Skills

  • Proactive and self-motivated
  • Strong organizational skills
  • Good time management skills
  • Microsoft office
  • Exceptional communication and Interpersonal skills
  • HIPAA Compliance
  • Medical Terminology
  • Multi-Line Telephone System Operation
  • Pharmacy Relations
  • Updating Medical Records
  • Coordinating Drug Refills
  • Electronic Health Records

Certification

Certified Medical Assistant CPR Certified

Languages

Spanish
Limited Working

Timeline

Certified Medical Assistant

Pendleton Pediatrics
09.2021 - Current

Certified Medical Assistant

Patel Medical Clinic
09.2018 - 07.2021

WAITRESS

PIZZA HUT ITALIAN BISTRO
08.2014 - 09.2018

INFANT TEACHER

CHILDTIME
06.2012 - 08.2014

WAITRESS

PIZZA HUT ITALIAN BISTRO
08.2010 - 06.2012

CHILDCARE PROVIDER, KIDSWORLD
05.2010 - 08.2010

Certified Medical Assistant -

Cochise College

Some College (No Degree) - General

Eastern New Mexico University

Diploma -

Buena High School

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